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Customer experience does matter. It isn’t easy to get there but a road-map does exist.

Temkin Group’s research shows that companies evolve through six stages of CX maturity, but the higher levels of maturity take a significant jump in focus and commitment. What does that path look like? Take a look at this infographic.

Source: Customer Experience: The Path From Fluff to Tough (Infographic) | Customer Experience Matters®