Are we our own worst enemy? As we build a digital business, what is a very important people issue not to ignore? Accountability.
As leaders, we get the behavior we tolerate. When it comes to holding people accountable, we are often our own worst enemy. Instead of practicing accountability, we practice avoidance. That was certainly the case with me. Along the way, I learned 3 valuable lessons:
1. Clear expectations must be established.
2. Bad news does not improve with age.
3. It’s not personal.
I learned these lessons the hard way. I figured there’s got to be a better way to build and sustain a culture where accountability is part of the DNA of high-performing organizations.