Where did we go wrong in thinking that technology, in and of itself, would get us where we want to go? Could it be that we have forgotten the role of leadership?
Technology is important but without digital executives driving to transform the business into being a digital business, technology won’t get us where we want to go.
We need clear goals and strategies. We have to focus on the people that will get us there. We must enable processes that work.
AND then, technology will enable the transformation.
Companies routinely invest in technology, and too often feel they get routine results. Technology’s promise is not simply to automate processes, but to open routes to new ways of doing business.