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Heart

Do I believe that highly engaged employees make a difference in the customer experience?

There is plenty of evidence and facts to demonstrate if facts move me.

Or … do I believe in my heart and soul that passionate employees who want to serve customers are the key?

It makes sense to invest in my and my employees heart. Passion for service is a key.

Highly engaged employees make the customer experience. Disengaged employees break it.” ~Timothy R. Clark

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