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How does the CX Institute fill a customer experience transformation gap? What does customer-centric training look like? How important is training in a culture change initiative?

The Temkin Group created this infographic to tell the full story. Companies can’t become customer-centric without an approach that touches all employees. I encourage you to check out the CX Institute.

Source: Online Training For a Customer-Centric Organization (Infographic) – Customer Experience Matters®