Michael Wilson is a Partner and Global Nonprofit Practice Leader for Fortium Partners. Fortium has over 70 partners. FORTIUM is dedicated to understanding and applying all things digital. A technology leadership services firm focused on providing world-class resources to clients with the most complex issues. FORTIUM serves nonprofit, public and private companies across a variety of industries, placing expert project teams and operational leadership resources in technology-related roles. FORTIUM resources usually have 25 or more years of experience, most recently in a senior leadership role.
At Fortium, first and foremost, we believe in transformation. We work with you to design powerful roadmaps to get from where you are today to where you want to be tomorrow. We focus on roadmaps that are easy to understand and simple to execute. We are disciplined about how we do this. Consider the following Fortium solutions:
- CRM assessment, strategy and roadmap development
- Perpetual security program
- Discovery Assessment
- Digital Donor Experience
Fortium Partners are experienced business leaders, who also happen to understand how technology can enable your business. We are consistent in what we deliver.
Michael is author of several books:
- “Digital Business Transformation in a Customer Obsessed World”,
- “The Digital Nonprofit: A Manifesto” and
- “The Digital Executive: Are you obsessed with your Customers?”.
Michael is also CEO of the Center for Digital Business Transformation. Dedicated to understanding and applying all things digital. Mike’s experience includes 5 years as a Metro executive in Houston, Texas, 20 years as a regional executive covering the Northeast, and 10 years as corporate CIO and Chief Customer Officer.
The Center for Digital Business Transformation helps companies, nonprofits and individuals develop strategies to transform their work in innovative new ways within the context of an amazing customer experience.
Digital transformation refers to the changes associated with the application of digital technology in all aspects of business, personal (i.e. the digital executive) and nonprofit management. Digital transformation may be thought as the third stage of embracing digital technologies: digital literacy → digital competence → digital transformation. The latter stage means that digital usages inherently enable new types of innovation and creativity in a business, rather than simply enhance and support the traditional methods.
Customer experience refers to having a passion and obsession with customers and the customer experience. That experience needs to be amazing. What will be the results if your are not obsessed with the customer experience? The real risk is to not focus on the results that will come from average or bad customer experiences. This is about the best use of your time and the amazing results that your passion and energy will bring the customer experience.
You can reach him by email at michael.w.wilson @ outlook.com
Click here if you interested in a free eVersion (PDF) of the book “The Digital Executive: Are you obsessed with your Customers”.