From Bruce Temkin. This is am amazing summary well worth taking to heart as a roadmap to success. Given the …
Project management is very important. But beyond budgets, milestones, scope documents and all the PM process we get overwhelmed with, …
It is reasonable to ask, if my company invests in the customer experience, will it work? This question drove Watermark …
Paul Ghiz leads one of the nonprofit industry’s most successful enterprise fundraising software and services companies, Global Cloud, makers of DonorDrive …
It is a full scale social revolution. So some questions: Do you have accounts on all the current social media? …
You have to love this funny chart but also Seth Godin’s great questions in his blog. Is it because it …
Dan Gillett is the former CEO of Kimbia. Kimbia’s online fundraising platform enables nonprofits to find, convert and retain more …
Just like humans outgrow their clothes, expanding businesses outgrow their workspaces. Finding the right size office for your company can …
This is not all about data. At the end of the day, customers will expect a great (unified) experience across …
Knowing you have a gap in the data and the experience is one thing. Doing something that improves the experience …
SMART goals are very important. They set the direction and tone. How they will be achieved (strategy) is equally, if …
Even 2 pieces of unified data is more powerful than one. Having a plan for the most valuable sources and …
Data is very useful if it allows us to understand our customers better. Collecting data is of no value if …
Here is a great article from Axios: Microsoft is winning the techlash The tech industry is feeling the pain of …
There is a case to be made for transparency. Nonprofits are naturally conflicted about how much to say. Donors are …
Let’s start with the facts. In a 10-year study of 1,500 corporations with the biggest market caps, three noted business school professors …
Linda A. Hill and Kent Lineback, authors of “Being the Boss: The 3 Imperatives for Becoming a Great Leader,” describe …
We ought to count the cost. Is it worth it to provide a horrible or even mediocre customer experience? What …
Loyalty and donor renewal wins the day. Here are some great ideas on what to track. There may be a …
Many of us face interesting questions. The are, at the core, questions of leadership. Who will lead the digital charge …
This seems like a super idea from GuideStar. Transparency in the nonprofit sector is important. It would be great to …
In an effort to make Twitter a healthier place, CEO Jack Dorsey said the company is looking to change the …
Is hope a good strategy? For many of us in business, it seems to be on some days. We can …
Today’s guest blog is from Andrew Jackson. Andrew has spent the last 30 years building and managing technical service companies. …
How important is it to provide our customers a seamless experience? Is the experience they have today better that it …
This is amazing. Ever-increasing download speeds, file sharing and the growing adoption of high quality online video are expected to …
Who would have thought of a whole category of applications called “life tracking” would come into existence. Here is a …
Jon Swartz is a veteran technology reporter based in Silicon Valley currently covering emerging and disruptive tech at USA Today. …
The fifth criterion for SMART goals stresses the importance of grounding goals within a time frame, giving them a target …
How often does the social media monster swallow you whole? More than you may think, according to Red e App, …
What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …
Tom Malone, professor at the MIT Sloan School of Management and author of the HBR article “The Age of Hyperspecialization,” …
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engaged customers. …
The employee experience and employee engagement is a huge issue related to the customer experience. Unengaged employees have a direct …
Change is tough. We know we need to but can we really do it? Have we reached the end of …
We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …
The world is changing faster than we can keep up. What we know and perhaps dread is the fact that …
We live in a digital world. We are moving from doing digital to being digital. Our business is essentially “eBusiness”. …
Leadership in the journey to become a digital business is purposeful in its approach to creating a long term sustainable …
Below is a guest blog from Rick Johnston. Rick is consultant for multiple nonprofit organizations; interested in providing digital strategy …
Customer experience is not about voodoo. It is however as much about art as about science. It also draws heavily …
Is it about checking the box called training or is about learning? It is actually about both but many times …
I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …
The most important issue for any planning and execution system for the digital executive is accountability. Without accountability, not much …
Listening to customers is critical to understand how the experience is working in reality. We think we designed things well. …
There is a fast growing perception that your nonprofit’s CEO and C-suite leaders will be active on social media. The media …
Why is important. It is in fact the starting point. Without it, our business, is just another commodity. Plenty of …
Andrew Blum is an author, journalist, and speaker. His new book, The Weather Machine: A Journey Inside the Forecast, will …
Woody Hobbs is an experienced executive who has served as CEO of several information technology companies and also as a …
The difference between the ROI of retaining a customer rather than acquiring a new one is startling. It’s been said …
