My Manifesto: Experience Matters [Bruce Temkin]
From Bruce Temkin: In September 2007 I published my initial manifesto: Great Customer Experience Is Free. I still fully believe in …
Category Archives: People
Are You Pushing Yourself Too Hard at Work?
Here is some great insight we all should pay attention to in our lives. God rested on the 7th day. …
What Happens When Your Career Becomes Your Whole Identity
It happens way to easily. It is a slippery slope. Too many of us go down this path. Here is …
Don’t Be Afraid to Disagree in a Job Interview
Should you disagree in a job interview? When you’re interviewing for a job, you typically have one primary goal: impress the …
Where is your organization chart taking you?
You have to love this funny chart but also Seth Godin’s great questions in his blog. Is it because it …
How to Make Hot Desking Work for Your Small Business
Just like humans outgrow their clothes, expanding businesses outgrow their workspaces. Finding the right size office for your company can …
Does past performance guarantee future results?
Let’s start with the facts. In a 10-year study of 1,500 corporations with the biggest market caps, three noted business school professors …
Being the Boss: The 3 Imperatives for Becoming a Great Leader
Linda A. Hill and Kent Lineback, authors of “Being the Boss: The 3 Imperatives for Becoming a Great Leader,” describe …
Who will lead the digital charge in our company? Who will be the champion and evangelist?
Many of us face interesting questions. The are, at the core, questions of leadership. Who will lead the digital charge …
Is turnover more than a rare occurrence in your organization?
Today’s guest blog is from Andrew Jackson. Andrew has spent the last 30 years building and managing technical service companies. …
Is it possible to be too connected in this digital age?
How often does the social media monster swallow you whole? More than you may think, according to Red e App, …
Is the big deal understanding the connected generation?
What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …
Does breaking jobs into tiny pieces yield better, faster, cheaper work — and greater flexibility for employees?
Tom Malone, professor at the MIT Sloan School of Management and author of the HBR article “The Age of Hyperspecialization,” …
How customer focused are our employees are on any given day?
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engaged customers. …
4 Reasons Good Employees Lose Their Motivation
The employee experience and employee engagement is a huge issue related to the customer experience. Unengaged employees have a direct …
Are you inspired by technology or overwhelmed?
We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …
What does innovation look like?
Below is a guest blog from Rick Johnston. Rick is consultant for multiple nonprofit organizations; interested in providing digital strategy …
Have employees gone through some “training,” but are never “trained”?
Is it about checking the box called training or is about learning? It is actually about both but many times …
What should I stop doing today? My new to do list!
I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …
How do we start creating a culture of accountability around all initiatives?
The most important issue for any planning and execution system for the digital executive is accountability. Without accountability, not much …
Now is the time for members of the C-Suite to get active, develop your “social voice” and begin connecting
There is a fast growing perception that your nonprofit’s CEO and C-suite leaders will be active on social media. The media …
A central question to answer as a digital executive is “Is my company ready to be disrupted?”
A central question to answer as a digital executive is “Is my company ready to be disrupted?” Critical to this …
How can the five why’s help find the root cause?
Eric Ries, entrepreneur-in-residence at Harvard Business School, explains how to find the human causes of technical problems. He suggest using …
Are we working too much?
Are we working too much? What happened to the 40 hour work week? Do you dream for TGIT — Thank …
5 questions to ask to break the “too busy” cycle holding you back from moving to the next level.
We all are busy. The whirlwind never stops some days. And then the emergency strikes. Yee gads. It may take …
CIOs as “Chief Influence Officer”
As leaders, we all have a significant role in influencing the strategy and direction of the business. Culture change doesn’t …
“If a business has to be told that it needs more focus, accountability and decisiveness, there is a bigger problem at hand.” ~Brad Garlinghouse
We all need to focus. We know we are spread too thin. We need to courage to face this important …
Most customer systems are designed to focus on the needs of the company and not the customer
Most customer systems are designed to focus on the needs of the company and not the customer. Successful organizations see …
11 tips to help you get the raise you deserve
If you want to set yourself up for financial prosperity, knowing how to properly and professionally ask for a raise …
Are you trying to build hero products?
I am a big fan of the work that Constellation Research does. We have lots of lists that writers develop …
Do we have the best people we can get who love customers?
The move to create a digital business that is obsessed with customers requires talent. We all need the best people …
Do engaged employees, who work with customers, know what kind of things that need to be done to improve the customer experience?
Engaged employees create a culture where customers are highly engaged. Study after study demonstrates it. Engaged employees, who work with …
How is dumbsizing born? The challenge of low unemployment!
Robert Cacace is founder of RobertC Consulting. They provide strategic direction to companies struggling with the intricacies of merging business …
How do leaders help people understand complex situations by describing things in simple terms?
Bruce Temkin at Customer Experience Matters has done a masterful survey on what distinguishes purposeful leaders. Purposeful leadership is key to …
How do we go about creating and empowering a mobile workforce?
Mike Capone is CIO SVP at Qlik. He serves as General Manager of an International HR/Payroll Outsourcing Business Previous – …
The digital business and anywhere workers — recognizing the value of sourcing quality workers from anywhere
Part of becoming a digital business is a willingness to encourage employees to be more digital. One aspect of that …
What about some fresh eyes looking at things?
Things in every company, to some extent, get on auto pilot. There isn’t anything wrong with that. It just happens. …
“Paychecks can’t buy passion.” ~Brad Federman
It makes a difference if you love your career, your work, your job and your customers. Passion is characteristic of …
“75% of senior executives believe their organization has a culture of innovation, but only 37% of employees feel the same.” ~Brian Solis
Is there is a disconnect in what members of the C-Suite believe and what employees believe? Is it a question …
Digital business change and the customer experience
You are going to have a lot of digital change initiatives and projects going as you accelerate the pace of …
The journey to a digital business and the scary issue of change
You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …
What is the role of the CEO when it comes to building a digital business and the change required to get there?
What is the role of the CEO when it comes to building a digital business and the change required to …
The “We’ve tried that before” conundrum
I know I’ve said it. I know I am not the only one. I am embarrassed by it. We’ve tried …
“It’s essential that we differentiate between things that remind us of fear and those that are actually risky.” ~Seth Godin
Great insight from Seth Godin. Source: Do-ability | Seth’s Blog When we were in fifth grade, our options were severely limited. …
“Throw yourself into some work you believe in with all your heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” ~Dale Carnegie
Being happy at work is important. We know the value of employee engagement. Do we have a mission employees can …
Are you Born to Build?
Jim Clifton, CEO of the polling firm Gallup, laments the resources the U.S. devotes to identifying and training elite football …
Intel is under investigation for age discrimination
The disclosure that Intel is under investigation for age discrimination highlights what many see as an unspoken truism of the tech industry: …
“When your timeline is an hour or a day, it’s easy to get in the tactical groove.” ~Seth Godin
This is spot on. Goals drive strategy. Strategy drives tactics. Scrums (daily execution) must be connected otherwise they are useless.
The coming conflict between millennials and boomers
This is a very curious trend with disturbing implications. As a boomer, I’ve had a sense about this issue but …
What does a digital business and its evolution look like for you?
Thinking and planning through the evolution of your digital business requires some holistic and strategic thinking. It is a core …
