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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Category Archives: Strategy

Check out the “Excellence Now Campaign”

January 13, 2021

I am a big fan of Tom Peters. This looks very interesting. Tom is coauthor of In Search of Excellence—the book …

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Digitization, Digitalization, Digital Transformation – A Stake in the Ground

January 6, 2021

Does the Corona-crisis accelerate digital transformation? Looking at the definitions of digitization, digitalization, and digital transformation, the answer is a clear …

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A simple 2 x 2 for choices

January 1, 2021

Here is some great insight from Seth Godin. Our life is filled with projects. We invest time, effort or money, …

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My Manifesto: Experience Matters [Bruce Temkin]

February 27, 2020

From Bruce Temkin: In September 2007 I published my initial manifesto: Great Customer Experience Is Free. I still fully believe in …

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What Happens When Your Career Becomes Your Whole Identity

December 27, 2019

It happens way to easily. It is a slippery slope. Too many of us go down this path. Here is …

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Reflecting On 6 Principles Of Success | Lessons from Bruce Temkin over the last decade or so of building a successful business, creating a world-wide association, and nurturing the CX movement.

July 2, 2019

From Bruce Temkin. This is am amazing summary well worth taking to heart as a roadmap to success. Given the …

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Where is your organization chart taking you?

May 27, 2019

You have to love this funny chart but also Seth Godin’s great questions in his blog. Is it because it …

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Do leading indicators produce the results you want to achieve?

May 17, 2019

SMART goals are very important. They set the direction and tone. How they will be achieved (strategy) is equally, if …

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Is even 2 pieces of unified data more powerful than one?

May 15, 2019

Even 2 pieces of unified data is more powerful than one. Having a plan for the most valuable sources and …

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Does past performance guarantee future results?

May 6, 2019

Let’s start with the facts. In a 10-year study of 1,500 corporations with the biggest market caps, three noted business school professors …

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Who will lead the digital charge in our company? Who will be the champion and evangelist?

April 26, 2019

Many of us face interesting questions. The are, at the core, questions of leadership. Who will lead the digital charge …

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Do we have a workforce computing strategy that enables the business goals?

April 22, 2019

Is hope a good strategy? For many of us in business, it seems to be on some days. We can …

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How to adapt to not only react but lead customer experiences before they fall to digital darwinism.

April 15, 2019

Jon Swartz is a veteran technology reporter based in Silicon Valley currently covering emerging and disruptive tech at USA Today. …

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Is it the end of business as usual?

April 4, 2019

Change is tough. We know we need to but can we really do it? Have we reached the end of …

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Are you inspired by technology or overwhelmed?

April 3, 2019

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

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What is your business model and change management approach for becoming a digital business?

April 2, 2019

The world is changing faster than we can keep up. What we know and perhaps dread is the fact that …

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Can I be shrewd enough as a business leader?

April 1, 2019

We live in a digital world. We are moving from doing digital to being digital. Our business is essentially “eBusiness”. …

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Leadership in the journey to become a digital business is purposeful in its approach to creating a long term sustainable change.

March 29, 2019

Leadership in the journey to become a digital business is purposeful in its approach to creating a long term sustainable …

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How do we start creating a culture of accountability around all initiatives?

March 22, 2019

The most important issue for any planning and execution system for the digital executive is accountability. Without accountability, not much …

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Why?

March 19, 2019

Why is important. It is in fact the starting point. Without it, our business, is just another commodity. Plenty of …

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The Body, Mind, and Soul of Digitally Evolved Organizations 

March 13, 2019

Corporate culture can help or culture can hold things back. At the end of the day, culture rules and culture …

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Author Brian Solis Admits He is not a Thought Leader, Expert or Guru for His Next Book

March 1, 2019

Author Brian Solis admits that he is not a “thought leader,” “expert” or “guru” when it comes to his new …

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Is my goal relevant to the customer?

February 22, 2019

The fourth criterion for a SMART goal stresses the importance of choosing goals that matter in improving the customer experience. …

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Digital transformation churn: Why the digital transformation fail rate is so high

February 4, 2019

Everyone seems to want to get on the digital transformation bandwagon. Unfortunately, it is easier to “do digital” than it …

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What are three things to do with social media, social marketing, today.

January 30, 2019

This is interesting. It also seems fundamental. I am sure way to many of us are guilty of “believing the …

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Do you have a passionate desire to learn how to harness disruption and innovate in completely new ways?

January 25, 2019

You are on a hero’s journey. You have a passionate desire to learn how to harness disruption and innovate in …

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“If a business has to be told that it needs more focus, accountability and decisiveness, there is a bigger problem at hand.” ~Brad Garlinghouse

January 7, 2019

We all need to focus. We know we are spread too thin. We need to courage to face this important …

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Is it this or that technology? Combining technology strategy makes the difference.

January 4, 2019

This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …

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Is governance needed for a good content strategy?

January 2, 2019

As digital executives, we all start many initiatives. It is also true that some lose steam. Some for a reason …

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Now would be the time to rethink your social media strategy

December 17, 2018

So you’ve jumped into social media as a part of your digital marketing and customer strategies. Now would be the …

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Your customers are looking for something unique in their experience. Are you providing it?

December 7, 2018

Here is a very insightful list via Top 12 Reasons Why Best Practices Suck | Donor Voice. I don’t think there …

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Is the innovation cult dangerous?

December 5, 2018

Sometimes you just have to say that the Emperor has no clothes on. What does innovation really mean? Why has …

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Wanting to accomplish everything you think needs to be fixed isn’t useful

November 27, 2018

An essential ingredient to success of digital business change is focus. It must be recognized, when you are obsessed with …

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10 financial questions for your potential business partner

November 6, 2018

If you’ve given any thought to starting a business with a partner you’ve most likely considered how you would split …

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What is and isn’t working for the digital New York Times.

November 6, 2018

Most of today’s media “success stories” are about digitally “native” companies like Google and Facebook. Meanwhile, many of the great brands of …

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What are the first steps of a digital change strategy?

October 5, 2018

There are some things we should frame as first things first. When thinking through digital change it helps to clearly …

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What is “digital transformation”? Is it just a buzzword?

September 24, 2018

It is helpful to be able to define things. We hear and read a lot about “digital transformation”. I am …

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The need for speed! — How can we accelerate innovation and change?

September 7, 2018

We all feel how fast things are moving. There is stuff happening we don’t see coming but then …. boom; …

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Creating the Strategy — Are we getting the right answers to right questions?

August 8, 2018

You are on the journey to becoming a master at becoming a digital business. How do you go about creating …

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Discovering intent and setting priorities for the digital business journey

August 7, 2018

There are lots of examples of roadmaps out there. Take any digital initiative and you can find the generic way …

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The journey to a digital business and the scary issue of change

August 6, 2018

You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …

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Digital business change — How to take a holistic approach

August 1, 2018

Digital technologies are changing everything. We all know this just from our personal experience. At work, we are on a …

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Building a compelling vision for the digital business journey

July 31, 2018

Building a digital business is a journey. Before moving forward, it helps to have a strong vision for where you …

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What is the role of the CEO when it comes to building a digital business and the change required to get there?

July 25, 2018

What is the role of the CEO when it comes to building a digital business and the change required to …

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The “We’ve tried that before” conundrum

July 11, 2018

I know I’ve said it. I know I am not the only one. I am embarrassed by it. We’ve tried …

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Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the internet

July 3, 2018

The following is from: Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the …

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The Compelling Attractiveness Of Fewer Ideas

June 13, 2018

How many ideas did Jack Welch need to unleash to reinvent General Electric in the 1980s, as the Cold War …

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“Throw yourself into some work you believe in with all your heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” ~Dale Carnegie

June 11, 2018

Being happy at work is important. We know the value of employee engagement. Do we have a mission employees can …

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Are you Born to Build?

June 8, 2018

Jim Clifton, CEO of the polling firm Gallup, laments the resources the U.S. devotes to identifying and training elite football …

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What 2 Questions Should I Start With?

May 30, 2018

Project management is very important. I can get consumed by it all. So many details, so little time. Let’s get …

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Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
    “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
    “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
    How will you know when you've arrived?
  • The elephant in the room is making a mess
    The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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Agile Agility Change Culture Customer Customer Experience Customer Focus Customer Service Cyber Security Data Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Forrester Research Guest Blog Innovation Leadership Marketing Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

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  • Check out the “Excellence Now Campaign”
  • The Best Ways Leaders Promote Happiness 
  • Digital Transformation in 2021 and Beyond
  • Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources 
  • Digitization, Digitalization, Digital Transformation – A Stake in the Ground

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Join 9,473 other followers

Tags

Agile Agility Culture Customer Experience Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Guest Blog Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Transformation

Follow me on Twitter

My Tweets

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
  • The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Larry Ellison's Top 10 Rules For Success
  • An “Omni-Channel” Donor approach will make a difference
  • Is hierarchy overrated?
  • A Donor Experience Approach to Strategy, People, Process and Technology
  • Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

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