• Home
  • About
    • Fortium Partners – Customer Experience Assessment, Strategy and Roadmap
    • Fortium Partners – Perpetual Security Program (PSP)
    • Fortium Partners – Discovery Assessment
    • Fortium Partners – Nonprofit Salesforce.com Quick Launch Service Offering
    • Fortium Partners: Digital Donor Experience Assessment, Strategy and Roadmap
  • Books
    • New Book: Becoming a Digital Business
    • For the Love of our Donors
    • Digital Business Transformation in a Customer Obsessed World
    • The Digital Executive
    • The Digital Nonprofit
  • Customer Focus
    • Customer Experience
    • What a Customer Experience Focus and Obsession means to the Digital Executive
  • Digital Business
    • Mobile Articles
  • Strategy
    • Transformation Articles
  • People
    • Culture Articles
  • Process
    • Governance Articles
  • Technology
    • Cyber Security Articles

Digital Business

~ The Journey to Creating Amazing Customer Experiences

Category Archives: Technology

Digitization, Digitalization, Digital Transformation – A Stake in the Ground

January 6, 2021

Does the Corona-crisis accelerate digital transformation? Looking at the definitions of digitization, digitalization, and digital transformation, the answer is a clear …

Continue reading →

Five essential tools for post-Covid CMOs 

January 4, 2021

Chief Marketing Officers (CMO’s) need robust tools to do their job effective. Here is a great summary 5 categories along …

Continue reading →

How to Make Hot Desking Work for Your Small Business

May 23, 2019

Just like humans outgrow their clothes, expanding businesses outgrow their workspaces. Finding the right size office for your company can …

Continue reading →

Is even 2 pieces of unified data more powerful than one?

May 15, 2019

Even 2 pieces of unified data is more powerful than one. Having a plan for the most valuable sources and …

Continue reading →

Microsoft is winning the techlash

May 10, 2019

Here is a great article from Axios: Microsoft is winning the techlash The tech industry is feeling the pain of …

Continue reading →

How Jack Dorsey plans to change Twitter

April 23, 2019

In an effort to make Twitter a healthier place, CEO Jack Dorsey said the company is looking to change the …

Continue reading →

Do we have a workforce computing strategy that enables the business goals?

April 22, 2019

Is hope a good strategy? For many of us in business, it seems to be on some days. We can …

Continue reading →

What drives the bulk of internet traffic?

April 17, 2019

This is amazing. Ever-increasing download speeds, file sharing and the growing adoption of high quality online video are expected to …

Continue reading →

Are you ready to “life track”?

April 16, 2019

Who would have thought of a whole category of applications called “life tracking” would come into existence. Here is a …

Continue reading →

Is the big deal understanding the connected generation?

April 10, 2019

What qualifies as digital alienation for the CIO and the digital executive? Is it about “age” or is about being …

Continue reading →

A Journey to the Center of the Internet

March 18, 2019

Andrew Blum is an author, journalist, and speaker. His new book, The Weather Machine: A Journey Inside the Forecast, will …

Continue reading →

Inside the mass invasion of your privacy

March 10, 2019

Here is a stunning summary of what is at stake with privacy from Axios.  We know we have a problem. I’m sure …

Continue reading →

Facebook’s reputation is sinking fast 

March 7, 2019

Facebook’s reputation took a long dive over the past year, staggering under an avalanche of controversies, a new Harris Poll …

Continue reading →

The Three Customer Service Megatrends

February 13, 2019

Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of …

Continue reading →

Two benefits to avoiding technical jargon and concepts

February 9, 2019

Technology can very complex. Like every profession, technologists use lots of acronyms and jargon. As digital executives, we may succumb …

Continue reading →

Digital transformation churn: Why the digital transformation fail rate is so high

February 4, 2019

Everyone seems to want to get on the digital transformation bandwagon. Unfortunately, it is easier to “do digital” than it …

Continue reading →

Brands: Here Is The Size Of Your Digital Commerce Prize

January 28, 2019

Consumer-facing brands know that there is proverbial “gold” in generating direct sales through digital commerce — but the big question is …

Continue reading →

Europe’s new privacy law tests muscle on Google 

January 23, 2019

The roughly $57 million fine French regulators leveled on Google Monday is the first real test of how aggressively Europe’s …

Continue reading →

“Zucked” book takes aim at Facebook 

January 21, 2019

In his new book, due out next month, Facebook investor Roger McNamee reiterates his claims that the social network is …

Continue reading →

29 data-driven ways to improve employee engagement

January 18, 2019

How much coffee does it take to your team to make it to the end of the day? If cup …

Continue reading →

12 Years Ago Steve Jobs Introduced the iPhone, and Everything Changed

January 14, 2019

A look back at the groundbreaking device. “Every once in a while, a revolutionary product comes along that changes everything.”— …

Continue reading →

Is it this or that technology? Combining technology strategy makes the difference.

January 4, 2019

This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …

Continue reading →

Can digital marketing be taught? How much of it is an art?

December 31, 2018

A lot of things can be taught. Education, training and skill development are important. There is a science to much …

Continue reading →

Companies are complex entities when scaled. At the same time, CxOs bemoan complexity while often increasing it through their actions. How does this happen? And what is the effect on profits?

December 26, 2018

Huw Webber is an experienced systems analyst and management consultant. His company, oxford logical consulting, specializes in removing or ameliorating …

Continue reading →

All of your innovation should about the user experience and simple design

December 19, 2018

Earning relevance with your customers requires much more than the adoption of the latest technology or being on the social …

Continue reading →

Now would be the time to rethink your social media strategy

December 17, 2018

So you’ve jumped into social media as a part of your digital marketing and customer strategies. Now would be the …

Continue reading →

Why are we conditioned to look for causes?

November 24, 2018

Mukul Chopra is Vice President & CIO at Communities In Schools National Office in Washington, DC. Mukul is a Business Technologist. Mukul …

Continue reading →

Harnessing the insights buried in the mountain of data to improve the experience for your customers is a huge opportunity

November 23, 2018

Big data is all the rage. Why? Harnessing the insights buried in the mountain of data to improve the experience …

Continue reading →

The balance of power has shifted decisively in favor of the customer

November 19, 2018

Jeb Dasteel is Senior Vice President and Chief Customer Officer at Oracle. He has been with Oracle since 1998. Prior …

Continue reading →

If you know the goal, you can evaluate whether a digital strategy will get you there or not.

November 18, 2018

It is very, very important to think out clearly the digital goal and strategy. It is obvious if you are …

Continue reading →

How comfortable are CIO’s at participating in business strategy conversations?

November 14, 2018

The job of a CIO is a tough one. Understanding and being able to communicate highly technical concepts in plain …

Continue reading →

Mobile is all about design for the user’s experience, not your own.

November 1, 2018

Reggie Henry joined ASAE in November of 1994.  His responsibilities are to implement “exemplary” systems at ASAE that can serve …

Continue reading →

Disruption is here or at least on the horizon. Will it visit you soon?

October 31, 2018

Disruption is here or at least on the horizon. The cost to start up and create new models of business …

Continue reading →

Will a recommendation engine enhance your unique selling proposition? It’s probably best to keep things simple.

October 29, 2018

Big data is great if in fact you have lots of data. Most of us don’t have enough data to …

Continue reading →

How nine world-class CIOs focus on the most daunting challenge they ever faced.

October 25, 2018

The following is a condensed excerpt from the book Confessions of a Successful CIO: How the Best IT Leaders Tackle …

Continue reading →

Who wants to be your customer? Why will a digital approach outperform the current business model?

October 23, 2018

Businesses are being disrupted at every turn. Much of the disruption has to do with successful use of digital approaches. …

Continue reading →

What is smart data? How can we make it actionable?

September 27, 2018

We live in a consumer world where more and more there is an expectation that companies and nonprofits have the …

Continue reading →

Here is a way to think of change. Improve or die?

September 13, 2018

The pace of business continues to change and move faster and faster. That is clear and it requires that we …

Continue reading →

How app retention is like dating

September 7, 2018

Keeping users on mobile apps is an issue many teams are working towards solving. Billions of apps are downloaded every …

Continue reading →

Do connected devices “care”?

September 4, 2018

Talk about disruption. This is a big deal. The Internet of Things (IoT) is the network of physical devices, vehicles, home appliances, …

Continue reading →

What Wall Street is saying about Facebook’s brutal Q2 earnings. | It’s not good news!

July 26, 2018

Facebook stock took an insane pummeling on Wednesday,wiping nearly $150 billion off of the company’s value. Disappointing second-quarter earnings and …

Continue reading →

The most popular iOS apps of all time

July 6, 2018

App Annie is out with a fresh look at the most popular and profitable iOS apps and games of all …

Continue reading →

Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the internet

July 3, 2018

The following is from: Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the …

Continue reading →

Study: Вrands should worry about non-English letters and phishing

June 29, 2018

Did you notice which letter in the headline is actually a Russian character? It’s the “В.” So-called homographic characters — …

Continue reading →

What is going on with Artificial Intelligence investments?

June 15, 2018

What is going on with Artificial Intelligence investments? This report examines the state of artificial intelligence (AI) investment, development and …

Continue reading →

Cybersecurity is a field of growing demand, it hit 0% unemployment

April 30, 2018

Great insight via Codebook – April 26, 2018 – Axios  “The cybersecurity skills shortage is dire — one commonly cited estimate predicts 3.5 …

Continue reading →

How Jeff Bezos leads

April 23, 2018

In Amazon founder and CEO Jeff Bezos‘ annual letter to shareholders, he shares seven “essentials of what we’ve learned (so far) …

Continue reading →

Temkin Experience Ratings Software Snapshot

April 13, 2018

Temkin recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on …

Continue reading →

Who’s job is cyber security in 2018?

April 4, 2018

Whose job is cyber security at your job or at home? No matter where we are these days, no matter …

Continue reading →

Six Best Practices from the NGO Technology Report — Well worth the read

March 12, 2018

There are many reports that get published every year. You can get overwhelmed with too much information. What should a …

Continue reading →

← Older posts

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 9,473 other followers

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
    “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
    “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
    How will you know when you've arrived?
  • The elephant in the room is making a mess
    The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

Tags

Agile Agility Change Culture Customer Customer Experience Customer Focus Customer Service Cyber Security Data Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Forrester Research Guest Blog Innovation Leadership Marketing Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Follow me on Twitter

My Tweets

Recent Posts

  • Check out the “Excellence Now Campaign”
  • The Best Ways Leaders Promote Happiness 
  • Digital Transformation in 2021 and Beyond
  • Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources 
  • Digitization, Digitalization, Digital Transformation – A Stake in the Ground

Categories

Archives

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 9,473 other followers

Tags

Agile Agility Culture Customer Experience Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Guest Blog Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Transformation

Follow me on Twitter

My Tweets

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
  • The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Larry Ellison's Top 10 Rules For Success
  • An “Omni-Channel” Donor approach will make a difference
  • Is hierarchy overrated?
  • A Donor Experience Approach to Strategy, People, Process and Technology
  • Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

Create a free website or blog at WordPress.com.

Cancel
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy