29 data-driven ways to improve employee engagement
How much coffee does it take to your team to make it to the end of the day? If cup …
How much coffee does it take to your team to make it to the end of the day? If cup …
As digital executives, we all start many initiatives. It is also true that some lose steam. Some for a reason …
This is right on target. Most of the time we forget about the value of good processes, systems and checklists. …
There are some things we should frame as first things first. When thinking through digital change it helps to clearly …
You are going to have a lot of digital change initiatives and projects going as you accelerate the pace of …
You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …
There is an elephant in the room. It has been there for a while and everyone knows it. It doesn’t …
We all want to understand our customers better. Many, if not most of us, have moved to some type of …
Even 2 pieces of unified data is more powerful than one. Having a plan for the most valuable sources and …
So many corporate employees spend their workday bouncing from meeting to meeting. In many organizations, the de facto method of …
There is a lot said and written about being donor-centric and the donor experience. I am one of those who …
The definition of the problem will be the focal point of all your problem-solving efforts. As such, it makes sense …
From stunning Moments of Truth to amazing journeys, the focus on the complete customer experience is critical. Touch points are …
Am I ready? Am I ready for someone else to disrupt my company? Can we disrupt ourselves? These are essential questions for …
We know we have silos. We know they are not useful. As leaders, we must insist the customer service (the …
Waiting … Waiting some more …. Will the time be right today? Who knows for sure. Let’s get it done …
Is it about our digital budget or is it about having the right strategy, people and processes in place. It …
I love simplicity. Sometimes we just make things too difficult to understand. This quote simply explains architecture (and why it …
I am a fan, to some extent, of to-do lists. I know of people who add things they’ve already done, …
As leaders we should be about the process of learning all the time. Creating a learning culture is not always …
In a disruptive world, as a digital executive focused on your customers, you need to ask this question of yourself …
This is definitely worth the read. Tough questions need to asked. Is technology the failure or is it a failure …
The pace of business continues to change and move faster and faster. That is clear and it requires that we …
This is stunning and way to common according to security experts. There are simple and easy to use technology programs …
There are a number of critical components to becoming a digital organization. Five to consider are: Customer-centricity Business process optimization …
This is not all about data. At the end of the day, customers will expect a great (unified) experience across …
Knowing you have a gap in the data and the experience is one thing. Doing something that improves the experience …
About the Author Woody Hobbs is an experienced executive who has served as CEO of several information technology companies and also …