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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Category Archives: Technology

The Three Customer Service Megatrends

February 13, 2019

Great customer service is not just about cutting costs or making operations more efficient. Instead, it’s a systematic reinvention of …

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Two benefits to avoiding technical jargon and concepts

February 9, 2019

Technology can very complex. Like every profession, technologists use lots of acronyms and jargon. As digital executives, we may succumb …

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Digital transformation churn: Why the digital transformation fail rate is so high

February 4, 2019

Everyone seems to want to get on the digital transformation bandwagon. Unfortunately, it is easier to “do digital” than it …

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Brands: Here Is The Size Of Your Digital Commerce Prize

January 28, 2019

Consumer-facing brands know that there is proverbial “gold” in generating direct sales through digital commerce — but the big question is …

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Europe’s new privacy law tests muscle on Google 

January 23, 2019

The roughly $57 million fine French regulators leveled on Google Monday is the first real test of how aggressively Europe’s …

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“Zucked” book takes aim at Facebook 

January 21, 2019

In his new book, due out next month, Facebook investor Roger McNamee reiterates his claims that the social network is …

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29 data-driven ways to improve employee engagement

January 18, 2019

How much coffee does it take to your team to make it to the end of the day? If cup …

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12 Years Ago Steve Jobs Introduced the iPhone, and Everything Changed

January 14, 2019

A look back at the groundbreaking device. “Every once in a while, a revolutionary product comes along that changes everything.”— …

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Is it this or that technology? Combining technology strategy makes the difference.

January 4, 2019

This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …

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Can digital marketing be taught? How much of it is an art?

December 31, 2018

A lot of things can be taught. Education, training and skill development are important. There is a science to much …

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Companies are complex entities when scaled. At the same time, CxOs bemoan complexity while often increasing it through their actions. How does this happen? And what is the effect on profits?

December 26, 2018

Huw Webber is an experienced systems analyst and management consultant. His company, oxford logical consulting, specializes in removing or ameliorating …

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All of your innovation should about the user experience and simple design

December 19, 2018

Earning relevance with your customers requires much more than the adoption of the latest technology or being on the social …

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Now would be the time to rethink your social media strategy

December 17, 2018

So you’ve jumped into social media as a part of your digital marketing and customer strategies. Now would be the …

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Why are we conditioned to look for causes?

November 24, 2018

Mukul Chopra is Vice President & CIO at Communities In Schools National Office in Washington, DC. Mukul is a Business Technologist. Mukul …

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Harnessing the insights buried in the mountain of data to improve the experience for your customers is a huge opportunity

November 23, 2018

Big data is all the rage. Why? Harnessing the insights buried in the mountain of data to improve the experience …

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The balance of power has shifted decisively in favor of the customer

November 19, 2018

Jeb Dasteel is Senior Vice President and Chief Customer Officer at Oracle. He has been with Oracle since 1998. Prior …

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If you know the goal, you can evaluate whether a digital strategy will get you there or not.

November 18, 2018

It is very, very important to think out clearly the digital goal and strategy. It is obvious if you are …

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How comfortable are CIO’s at participating in business strategy conversations?

November 14, 2018

The job of a CIO is a tough one. Understanding and being able to communicate highly technical concepts in plain …

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Mobile is all about design for the user’s experience, not your own.

November 1, 2018

Reggie Henry joined ASAE in November of 1994.  His responsibilities are to implement “exemplary” systems at ASAE that can serve …

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Disruption is here or at least on the horizon. Will it visit you soon?

October 31, 2018

Disruption is here or at least on the horizon. The cost to start up and create new models of business …

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Will a recommendation engine enhance your unique selling proposition? It’s probably best to keep things simple.

October 29, 2018

Big data is great if in fact you have lots of data. Most of us don’t have enough data to …

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How nine world-class CIOs focus on the most daunting challenge they ever faced.

October 25, 2018

The following is a condensed excerpt from the book Confessions of a Successful CIO: How the Best IT Leaders Tackle …

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Who wants to be your customer? Why will a digital approach outperform the current business model?

October 23, 2018

Businesses are being disrupted at every turn. Much of the disruption has to do with successful use of digital approaches. …

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What is smart data? How can we make it actionable?

September 27, 2018

We live in a consumer world where more and more there is an expectation that companies and nonprofits have the …

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Here is a way to think of change. Improve or die?

September 13, 2018

The pace of business continues to change and move faster and faster. That is clear and it requires that we …

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How app retention is like dating

September 7, 2018

Keeping users on mobile apps is an issue many teams are working towards solving. Billions of apps are downloaded every …

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Do connected devices “care”?

September 4, 2018

Talk about disruption. This is a big deal. The Internet of Things (IoT) is the network of physical devices, vehicles, home appliances, …

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What Wall Street is saying about Facebook’s brutal Q2 earnings. | It’s not good news!

July 26, 2018

Facebook stock took an insane pummeling on Wednesday,wiping nearly $150 billion off of the company’s value. Disappointing second-quarter earnings and …

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The most popular iOS apps of all time

July 6, 2018

App Annie is out with a fresh look at the most popular and profitable iOS apps and games of all …

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Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the internet

July 3, 2018

The following is from: Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the …

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Study: Вrands should worry about non-English letters and phishing

June 29, 2018

Did you notice which letter in the headline is actually a Russian character? It’s the “В.” So-called homographic characters — …

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What is going on with Artificial Intelligence investments?

June 15, 2018

What is going on with Artificial Intelligence investments? This report examines the state of artificial intelligence (AI) investment, development and …

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Cybersecurity is a field of growing demand, it hit 0% unemployment

April 30, 2018

Great insight via Codebook – April 26, 2018 – Axios  “The cybersecurity skills shortage is dire — one commonly cited estimate predicts 3.5 …

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How Jeff Bezos leads

April 23, 2018

In Amazon founder and CEO Jeff Bezos‘ annual letter to shareholders, he shares seven “essentials of what we’ve learned (so far) …

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Temkin Experience Ratings Software Snapshot

April 13, 2018

Temkin recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on …

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Who’s job is cyber security in 2018?

April 4, 2018

Whose job is cyber security at your job or at home? No matter where we are these days, no matter …

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Six Best Practices from the NGO Technology Report — Well worth the read

March 12, 2018

There are many reports that get published every year. You can get overwhelmed with too much information. What should a …

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“Most CEOs don’t fully understand the impact emerging digital technologies will have on their industry in the next ten years.” ~Nigel Fenwick

February 13, 2018

This may be your reality. You see a business (not technical) imperative to be a digital business. Your CEO and …

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Google Launches Its First Cybersecurity Company, Chronicle

February 6, 2018

Now this is serious. Google tends to play for keeps. It is interesting that is funded as a “moonshot” initiative …

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What does a digital business and its evolution look like for you?

February 6, 2018

Thinking and planning through the evolution of your digital business requires some holistic and strategic thinking. It is a core …

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84 Percent of U.S. Healthcare Providers Have No Cyber Security Leader

December 30, 2017

Do you find this a little concerning? Eighty-four percent of U.S. healthcare providers don’t have a cyber security officer, and …

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How do you measure results for cyber security investment?

December 22, 2017

With over 400 global business and security executives participating in a benchmark survey called The 2017 State Of Cybersecurity Metrics Annual …

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Top 5 cybersecurity mistakes leaders make, and how to fix them

November 13, 2017

Cybersecurity teams are largely understaffed and underskilled. Security breaches are only going to accelerate and get worse. In general, most …

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A shortcut to cybersecurity

November 8, 2017

Here is a great summary from Axios about the shortage of professionals in the area of cybersecurity. We need to fill …

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The elephant in the room is making a mess

November 6, 2017

There is an elephant in the room. It has been there for a while and everyone knows it. It doesn’t …

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Walmart plans to increase use of Macs

November 3, 2017

According to Axios: Walmart has 7,000 Macs in use today, but expects that number to skyrocket next year as it gives …

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Does Oracle have the answer to the future of data?

October 16, 2017

Building upon the next generation of the industry-leading database Oracle Database 18c, Oracle recently introduced the world’s first autonomous database …

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The Moneyball CIO and how data can make a difference

October 6, 2017

IT can often feel like an unwinnable game, with limited resources, changing priorities, multiple stakeholders and increased demands. Too often, …

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What is the value of offline data?

September 22, 2017

Not all data is as valuable as others. The human resources to manually enter offline data can be daunting and …

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What data should we collect to create amazing customer experiences?

September 1, 2017

We probably shouldn’t try to collect everything. We also should be collecting the “right” data. We should consider enhancing the …

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Top Posts & Pages

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  • "A satisfied customer is the best business strategy of all." ~ Michael LeBoeuf
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  • What are 4 core customer needs?
    What are 4 core customer needs?
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
    “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos

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  • The One Chart Every CEO Should Study | The ROI of Customer Experience
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Tags

Agile Agility Culture Customer Experience Customer Service Digital Digital Business Digital Transformation Donor Donor Experience Facebook Forrester Research Guest Blog Leadership Mobile Nonprofit Seth Godin Social Media Strategy Transformation

Follow me on Twitter

My Tweets

Top Posts & Pages

  • Whatever it takes ... by Cyndi Zagieboylo, CEO of the National Multiple Sclerosis Society
  • CIOs as “Chief Influence Officer”
  • "A satisfied customer is the best business strategy of all." ~ Michael LeBoeuf
  • What are 4 core customer needs?
  • Is it all about transformation? What about agile initiatives to solve urgent problems?
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • The One Chart Every CEO Should Study | The ROI of Customer Experience
  • How nine world-class CIOs focus on the most daunting challenge they ever faced.
  • Trends to watch to stay on the disruptive edge of digital business

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