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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Agility

The digital business economy: The pace of digital change moves to the core of business

August 31, 2018

The digital business journey and it’s associated technologies is having a huge impact on business, it’s economy and society in …

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Digital maturity benchmarks and digital business journey strategy

August 29, 2018

Having a maturity framework and benchmarks are important. They have great value. They indicate that digital business change is a …

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Digital business and the CEO: on leadership and who is in charge

August 24, 2018

We all know leadership is crucial. When it comes to helping your business on the journey to becoming digital, leadership, …

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The journey to a digital business and the scary issue of change

August 6, 2018

You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …

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The role of the CEO and digital change as a journey

August 3, 2018

Digital change in business is a reality. This is now the chief role of the CEO to shepherd it successfully. …

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Building a compelling vision for the digital business journey

July 31, 2018

Building a digital business is a journey. Before moving forward, it helps to have a strong vision for where you …

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Digital business change focuses on the future and outcomes

July 30, 2018

You’ve committed to moving your company forward to be more of a digital business. The journey has started. Excitement is …

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What are some of the digital realities that can help you navigate your way without sinking the ship?

July 23, 2018

You are moving ahead with improving your business with some great digital change initiatives. What are some of the digital …

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Where does being a digital business happen? Can I escape it’s path?

July 16, 2018

Where does being a digital business happen? It happens everywhere. It has hit each and every industry and business sector. …

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What 2 Questions Should I Start With?

May 30, 2018

Project management is very important. I can get consumed by it all. So many details, so little time. Let’s get …

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How important is being agile to the donor experience?

April 20, 2018

Considering how dynamic the current business environment is, we need to focus intensively on the short-term—tracking donor experience performance and …

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Building your digital business while avoiding the “transformation” hype

March 9, 2018

Digital Transformation has become a pretty good business buzz word. That’s not all bad but there is some hype that …

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Digital Transformation Required (Innovate or perish) … by Dwight Moore (Guest Article)

March 8, 2018

Dwight Moore is an information technology executive with a career spanning more than 25 years. With large consulting and CIO …

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What does a digital business and its evolution look like for you?

February 6, 2018

Thinking and planning through the evolution of your digital business requires some holistic and strategic thinking. It is a core …

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Why does the holistic picture matter in becoming a digital business?

February 5, 2018

We read a lot about digital transformation. Transformation is really only part of the picture. The end game is to …

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Digital Transformation has a problem. Transformation has a brother named Fear of Change. Transformation also has a sister named Change Management.

January 12, 2018

Digital Transformation has a problem. Transformation means massive change or at least it sounds that way. If you said to …

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“Creating a digital culture isn’t about who’s in charge.” ~Julie Woods-Moss

December 29, 2017

Let’s face it, a lot of posturing about culture is about “who is in charge”. We don’t like to admit …

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“Make sure your core technology platform offers the agility to continually test, modify, and improve processes to stay tuned to the new business environment.”  ~ Katherine Kostereva

December 18, 2017

Digital change is about several things. Digital change is about being bold. Companies don’t have to be high-tech to use …

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Why wait? Speed does makes a difference. Are you an agile enterprise?

September 29, 2017

This is such a great question. Why wait? Seriously. Why wait? In a world where not transforming yourself into a …

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Is it all about transformation? What about agile initiatives to solve urgent problems?

May 17, 2016

I am an advocate for transformation. I am also an advocate for speed. There is work to be done that …

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Why isn’t collaborating in the Cloud easier?

April 5, 2016

We want to collaborate. It just sounds good to say it. Why wouldn’t we? Of course we do. Everyone believes …

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Did Uber let their size keep them from disrupting a whole industry?

January 7, 2016

If you are a small to medium sized business, does that necessarily mean you can’t compete with the big guys? …

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What is the CIO Strategy for the “Age of the Customer”

October 2, 2015

If you are a technology leader, you need a strategy for digital transformation. As more executives obsess over the customer …

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What does a disruptive CIO look like in the age of digital transformation?

September 8, 2015

Is disruption on your agenda today? How much time will you devote to it? How many meetings do you have …

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Leadership Is About to Get More Uncomfortable

August 11, 2015

It has never been easy to be a leader. Maybe it is tougher now than before and maybe it isn’t. …

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What is the secret sauce for delivering in the new digital world and transform our businesses into digital businesses?

August 3, 2015

In our new digital world, we know we know we need to be fast and agile. It also helps to …

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Why do you need a marketing technology strategy?

June 24, 2015

There is a whole lot of marketing technology in the market place. It would not be surprising to find that …

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Where Are You On The Customer Focused Transformation Journey?

June 10, 2015

It is the age of the customer and we are all on a wonderful journey. Some one has to manage …

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Are we shaping the digital world with agility?

June 5, 2015

Digital leaders shape the digital enterprise with agility. They are all about doing things better and faster; with elasticity: scale …

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5 questions to consider for digital business transformation change

March 27, 2015

Change isn’t easy. Change, in fact, is hard. Here are some questions to think about. Do we have the right …

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Disruption trend: Are you agile enough?

March 3, 2015

In a disruptive world, as a digital executive focused on your customers, you need to ask this question of yourself …

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Don’t Make These Mistakes With Cloud CRM Solutions

February 9, 2015

There is a huge movement to cloud solutions for the world of CRM. Salesforce.com, Oracle, SAP, Microsoft Dynamics and many others …

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Some thoughts on speed

February 2, 2015

The pace of business continues to change and move faster and faster. That is clear and it requires that we …

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Guest Blog: Huw Webber — Technology Monetarism combats Technology Inflation

June 10, 2014

Huw Webber is an experienced systems analyst and management consultant. His company, oxford logical consulting, specializes in removing or ameliorating …

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How important is integration of print and digital data? We need smart data solutions.

April 27, 2014

We live in a consumer world where more and more there is an expectation that companies and nonprofits have the …

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Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
    “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
    “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
    How will you know when you've arrived?
  • The elephant in the room is making a mess
    The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

Tags

Agile Agility Change Culture Customer Customer Experience Customer Focus Customer Service Cyber Security Data Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Forrester Research Guest Blog Innovation Leadership Marketing Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

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  • Digital Transformation in 2021 and Beyond
  • Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources 
  • Digitization, Digitalization, Digital Transformation – A Stake in the Ground

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Tags

Agile Agility Culture Customer Experience Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Guest Blog Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Transformation

Follow me on Twitter

My Tweets

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
  • The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Larry Ellison's Top 10 Rules For Success
  • An “Omni-Channel” Donor approach will make a difference
  • Is hierarchy overrated?
  • A Donor Experience Approach to Strategy, People, Process and Technology
  • Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

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