How customer focused are our employees are on any given day?
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engaged customers. …
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engaged customers. …
The difference between the ROI of retaining a customer rather than acquiring a new one is startling. It’s been said …
What is the single most important digital business trend? I think it is fair to say we have entered the …
The move to create a digital business that is obsessed with customers requires talent. We all need the best people …
There are lots of examples of roadmaps out there. Take any digital initiative and you can find the generic way …
Voice of the Customer (VoC) programs are a critical component for many customer experience efforts. This infographic examines those efforts. …
There are a number of disruptions that create havoc and chaos to your evolving digital business. Either individually and in …
You role is one of a leader and you want more of a focus on the customer experience. What should …
Now is the time to think it through. This is the start of the journey. Whether we know it or …
Management guru Peter Drucker is credited with saying that “culture eats strategy for lunch.” It is hard to find any leader who doesn’t …
How can you create more autonomy in your work environment? We know that engaged employees lead to engaged customers. Investing …
Free shipping, special deals, free video streaming and, since last week, free access to a selection of digital books and …
How do we know who the customer is behind all the devices connecting with us? We live a world of …
Why do customers feel like we are treating them all the same? Because, for the most part, we are. Think …
Middle managers face a big squeeze in the focus on the customer experience. Senior management has a vision. Current operations …
It isn’t easy to change. None of us get there overnight. There is no road to Damascus conversion, so to …
Digital business transformation is about making fundamental changes in how business is conducted in order to help cope with a shift …
There is a common perception that middle managers can be an obstacle to a customer focused world. That perception is …
Our business world continues to change at a very dizzying pace. 2016 will not be any different. We all need …
Sam Stern, from Forrester Research in his report, “How Hampton Hotels Built And Sustains Its Customer-Obsessed Culture,” is a case study …
None of us like to be interupted by emails that have no value. Sending one email and then resending it …
Being obsessed and focused on our customers is not an either/or kind of thing. It is “yes/and” at its core. …
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engage customers. …
Most customer systems are designed to focus on the needs of the company and not the customer. Successful organizations see …
Jeb Dasteel is Senior Vice President and Chief Customer Officer at Oracle. He has been with Oracle since 1998. Prior …
There are differences on how to approach your business. You get to decide. How conscious is that choice? Has inertia …
Roberta Anderson is the Chief Information Security Officer for the City of Colorado Springs. She has over 15 years of …
Doug Leather suggest there are three questions to think about when it comes to changing how we work with customers. …