• Home
  • About
    • Fortium Partners – Customer Experience Assessment, Strategy and Roadmap
    • Fortium Partners – Perpetual Security Program (PSP)
    • Fortium Partners – Discovery Assessment
    • Fortium Partners – Nonprofit Salesforce.com Quick Launch Service Offering
    • Fortium Partners: Digital Donor Experience Assessment, Strategy and Roadmap
  • Books
    • New Book: Becoming a Digital Business
    • For the Love of our Donors
    • Digital Business Transformation in a Customer Obsessed World
    • The Digital Executive
    • The Digital Nonprofit
  • Customer Focus
    • Customer Experience
    • What a Customer Experience Focus and Obsession means to the Digital Executive
  • Digital Business
    • Mobile Articles
  • Strategy
    • Transformation Articles
  • People
    • Culture Articles
  • Process
    • Governance Articles
  • Technology
    • Cyber Security Articles

Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Digital

Dear CEO, does your B2B website need a “how to buy from us” page? 

August 10, 2020

This is something always stunning about simplicity. I don’t think this too simple but it seems to be pretty basic. …

Continue reading →

Can digital marketing be taught? How much of it is an art?

December 31, 2018

A lot of things can be taught. Education, training and skill development are important. There is a science to much …

Continue reading →

If you know the goal, you can evaluate whether a digital strategy will get you there or not.

November 18, 2018

It is very, very important to think out clearly the digital goal and strategy. It is obvious if you are …

Continue reading →

Mobile is all about design for the user’s experience, not your own.

November 1, 2018

Reggie Henry joined ASAE in November of 1994.  His responsibilities are to implement “exemplary” systems at ASAE that can serve …

Continue reading →

Radical change and the need to become a truly digital business

October 30, 2018

Sharyn Leaver, VP, Group Director explains that today’s business environment has radically changed and the need to become a truly …

Continue reading →

How nine world-class CIOs focus on the most daunting challenge they ever faced.

October 25, 2018

The following is a condensed excerpt from the book Confessions of a Successful CIO: How the Best IT Leaders Tackle …

Continue reading →

How app retention is like dating

September 7, 2018

Keeping users on mobile apps is an issue many teams are working towards solving. Billions of apps are downloaded every …

Continue reading →

What are some of the digital realities that can help you navigate your way without sinking the ship?

July 23, 2018

You are moving ahead with improving your business with some great digital change initiatives. What are some of the digital …

Continue reading →

Where does your organization stand on its digital journey?

July 13, 2018

Assessing your current capabilities around the journey to become a digital business can be a challenge. Capgemini Consulting has created …

Continue reading →

Do you have a passion for your mission and your customers? You can turn yourself into a hero!

July 9, 2018

Here is the big thing. And of course, this is very important. You have a passion for your mission. You …

Continue reading →

Where is the focus? Is it on customer engagement? Is it on technology?

June 27, 2018

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

Continue reading →

Your journey to change and transformation of the donor experience

May 28, 2018

You have decided to start on a hero’s journey. You have a passionate desire to learn how to harness disruption …

Continue reading →

Do you have an innovators heart for your nonprofit mission? Where is the sense of urgency about the donor experience?

May 4, 2018

There is a gap that is growing in your nonprofit. It is the gap between the connected donor, their expectations …

Continue reading →

The GDPR is coming, are you ready? 

March 30, 2018

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It addresses the export of …

Continue reading →

The Importance of Experience Design and the Future of Brand

March 28, 2018

Following his keynote presentation at Adobe Summit, Brian Solis and CMO.com’s Giselle Abramovich went back stage to discuss the importance …

Continue reading →

Who holds the future in their hands?

January 31, 2018

We have choices to make about where to work, what to buy and what to invest in. Many are conspiring …

Continue reading →

What is LaaS (Leadership as a Service) all about?

January 22, 2018

The chaos and intrusion caused by traditional consulting firms often makes things worse long before they get better. More importantly, …

Continue reading →

Are our digital donor experience goals relevant?

January 8, 2018

The fourth criterion for SMART goals stresses the importance of choosing goals that really make a difference in improving the …

Continue reading →

Donor Experience SMART goals are specific and unambiguous

December 8, 2017

Donor Experience SMART goals are specific. Does your goal sound too general? It is probably not a SMART goal yet. …

Continue reading →

Is it really “location, location, location” anymore?

November 9, 2017

We all have the “location, location, location” mantra emblazoned in our minds. While specific to the real estate market, we …

Continue reading →

China Will Be the World’s Largest Digital Market by 2018

October 20, 2017

According to Statista, “China will soon overtake the United States in the digital economy.” “According to calculations by analysts at …

Continue reading →

Understanding the customer in the digital age — Data is about insight

September 27, 2017

Data is very useful if it allows us to understand our customers better. Collecting data is of no value if …

Continue reading →

What is the value of offline data?

September 22, 2017

Not all data is as valuable as others. The human resources to manually enter offline data can be daunting and …

Continue reading →

Humanizing Digital Interactions model

August 28, 2017

Here are some highlights from a recent Temkin Group Report: They developed The Human Conversational Model, which is made up of …

Continue reading →

Lead your Digital Transformation – No Fancy, Schmancy Job Title Required!

June 29, 2017

We all have a chance to lead. Every business, nonprofit, department, government agency, and school must transform to the new …

Continue reading →

Most CEOs Can’t Lead A Digital Transformation

June 28, 2017

I am a big fan of Jim Collins. It is nice to hear again about his influence. It is also …

Continue reading →

Understanding your Digital Business Model by its Business Functional Requirements for Operational Technology

June 8, 2017

Am I focused on making this goal or process or people issue supported by a digital component? Am I thinking …

Continue reading →

All this technology is making us antisocial … or is it?

April 26, 2017

Who says history doesn’t repeat itself.

Unifying the experience for the donor

March 16, 2017

This is not all about data. At the end of the day, donors will expect a great (unified) experience across …

Continue reading →

Social Media & Content Are Top Priorities for Marketers

February 26, 2017

Social Media & Content Are Top Priorities for Marketers — “Marketing in the digital world has come a long way from …

Continue reading →

Who’s responsible for building a digital business?

January 10, 2017

Who’s Responsible for Building a Digital Business? While someone with a specific title may be accountable for the digital business, …

Continue reading →

Meet the new nonprofit donor, digital and connected

September 6, 2016

We are beginning to know a new donor. These donors are a blend of the traditional, the digital and the connected. They …

Continue reading →

Is managing the donor experience an art or science?

July 20, 2016

Is managing the donor experience an art or science? It is part art and part science and a whole lot …

Continue reading →

Disruption 101: Transforming an Innovative Idea into a Sustainable Business

July 7, 2016

Are you a software company? Should you be a software company? Are you about to be disrupted because you don’t …

Continue reading →

How You Need to Change Your Social Media Strategy

July 5, 2016

What Makes Successful Social Content? First of all have a goal that is measurable, as having a goal is critical …

Continue reading →

Social Media is about the customer, not us

June 14, 2016

We all know that the social media scene is shifting fast. What we may think is a trend may have …

Continue reading →

Why Digital Transformation Must Begin with You

June 9, 2016

We can agree that transformation is mission critical. Our business survival may depend on it. Where does it all start? …

Continue reading →

What are the fundamental elements for the digital C-Suite?

May 23, 2016

If you are a member of the C-Suite or a senior manager, what does it really mean to “be digital”? …

Continue reading →

What does it take to win in a post-digital world?

May 20, 2016

The pace of change is stunning. Consumers have now moved from feeling empowered by digital technology to being entitled to …

Continue reading →

Is it all about transformation? What about agile initiatives to solve urgent problems?

May 17, 2016

I am an advocate for transformation. I am also an advocate for speed. There is work to be done that …

Continue reading →

Rise of Digital Music Stops the Industry’s Decline

April 27, 2016

“2015 was a pretty good year for the music industry. According to IFPI, worldwide recorded music revenues totaled $15 billion, …

Continue reading →

Why is your website losing search engine traffic?

April 20, 2016

Why is your website losing search engine traffic? Probably because it is old. As a digital executive who is building a digital …

Continue reading →

CEOs: Before calling for more digital innovation – answer 3 essential questions.

March 18, 2016

We all want to be more innovative. We embark on a new “very big deal” approach. It is highly visible. …

Continue reading →

Am I ready for disruption?

March 11, 2016

Am I ready? Am I ready for someone else to disrupt my company? Can we disrupt ourselves? These are essential questions for …

Continue reading →

What are the current mobile and app marketing trends?

February 10, 2016

Forrester has released its mobile predictions for 2016, highlighting how mobile will act as a catalyst for business transformation and …

Continue reading →

Digital goals are lagging indicators

January 26, 2016

Lagging indicators is a concept used a lot in the economic world. For the digital executive, it is important to …

Continue reading →

How companies become digital leaders

January 18, 2016

Great podcast from McKinsey. Digital transformation isn’t going away. It is only accelerating at an unprecedented pace. Just about every …

Continue reading →

Is it being digital or being customer focused?

November 20, 2015

Recently David Cooperstein from Forrester Research invested a fair amount of time with CMOs and agency executives, working through the …

Continue reading →

How to make our content readable

October 16, 2015

We all want our content read. That is the objective. Here are some great ideas on how to improve the readability of …

Continue reading →

In the digital world, it is “Just the facts” ~~ Please!!

October 13, 2015

Dragnet’s Sgt. Joe Friday character frequently implore informants to provide ‘Just the facts‘. We have all kinds of “facts”, data …

Continue reading →

← Older posts

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 9,473 other followers

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
    “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
    “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
    How will you know when you've arrived?
  • The elephant in the room is making a mess
    The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

Tags

Agile Agility Change Culture Customer Customer Experience Customer Focus Customer Service Cyber Security Data Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Forrester Research Guest Blog Innovation Leadership Marketing Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

Follow me on Twitter

My Tweets

Recent Posts

  • Check out the “Excellence Now Campaign”
  • The Best Ways Leaders Promote Happiness 
  • Digital Transformation in 2021 and Beyond
  • Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources 
  • Digitization, Digitalization, Digital Transformation – A Stake in the Ground

Categories

Archives

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 9,473 other followers

Tags

Agile Agility Culture Customer Experience Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Guest Blog Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Transformation

Follow me on Twitter

My Tweets

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
  • The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Larry Ellison's Top 10 Rules For Success
  • An “Omni-Channel” Donor approach will make a difference
  • Is hierarchy overrated?
  • A Donor Experience Approach to Strategy, People, Process and Technology
  • Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

Blog at WordPress.com.

Cancel
Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use.
To find out more, including how to control cookies, see here: Cookie Policy