How customer focused are our employees are on any given day?
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engaged customers. …
Tag Archives: Employee Engagement
4 Reasons Good Employees Lose Their Motivation
The employee experience and employee engagement is a huge issue related to the customer experience. Unengaged employees have a direct …
Leadership in the journey to become a digital business is purposeful in its approach to creating a long term sustainable change.
Leadership in the journey to become a digital business is purposeful in its approach to creating a long term sustainable …
29 data-driven ways to improve employee engagement
How much coffee does it take to your team to make it to the end of the day? If cup …
Do engaged employees, who work with customers, know what kind of things that need to be done to improve the customer experience?
Engaged employees create a culture where customers are highly engaged. Study after study demonstrates it. Engaged employees, who work with …
“Throw yourself into some work you believe in with all your heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” ~Dale Carnegie
Being happy at work is important. We know the value of employee engagement. Do we have a mission employees can …
“…you have to want to be engaged. If the desire isn’t there, no person or book can plant it within you.” –Tim Clark
Many years ago (published in 1970)) I read a book “You Really Oughta Wanna” by by Robert F. Mager and Peter Pipe. In short, …
“Some companies don’t have an engagement problem, they have a hiring problem.” –Bob Kelleher
I am a big fan of measuring and improving employee engagement. I have been for decades now. I see what …
“Engaged employees are in the game for the sake of the game; they believe in the cause of the organization.” –Paul Marciano, Ph.D.
Do you believe employee engagement is important? Does it play a role in the top or bottom lines? Employee engagement …
What is our responsibility to engage employees in the customer experience obsession?
It is a leadership responsibility to engage employees in our customer experience obsession. We know it leads to higher levels …
Employees are more engaged when you ask for their feedback and act upon what they say.
There are a couple of things that really create un-engaged employees. The first one isn’t that difficult to do. That …
Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.
Highly engaged employees lead to loyal customers. Study after study reveal this simple fact. So … Cvent reports that on …
“The way your employees feel is the way your customers will feel.” ~Sybil F. Stershic
As corporate leaders, we make investment decisions all the time. We have investment formulas that help guide those decisions. All …
The customer has spoken: Every employee must be socially engaged
It doesn’t matter what industry you’re in or what position employees hold in your organizational hierarchy. It doesn’t matter if …
How engaged employees create engaged customers.
Sam Stern at Forrester Research has some great ideas about hiring customer-centric employees. We know how important it is to …
What are the rules of employee engagement for a great customer experience?
More and more, we are beginning to recognize that a key to the customer experience is highly engaged employees. Gallup …
Trouble with the Curve? Why Microsoft is Ditching Stack Rankings for employee evaluations.
Does your company evaluate “on the curve”? It is quite possible they do. You may not even know it if …
In the world of customer experience, what does the path look like?
Customer experience does matter. It isn’t easy to get there but a road-map does exist. Temkin Group’s research shows that companies …
The Untapped Value of Employee Engagement
There is tons of data to show that engaged employees create engaged customers. Consider this about engaged employees: Always try …
Employee engagement is foundational to donor engagement
Employee engagement is foundational to donor engagement. It is highly unlikely that an employee who hates their job or who …
Why is employee engagement foundational to customer engagement?
Employee engagement is foundational to customer engagement. It is highly unlikely that an employee who hates their job or who …
How to make employee engagement a key metric
When employee engagement becomes foundational to how you do business as a part of people initiatives, it will become a …
How to let creative talent figure out how to focus on the customer experience
Jordan Cohen, in the Harvard Business Review tells a great story that drives the point home about empowerment. For the …
OPM makes new promises to protect hacked employees. How confident are you that they can or will?
If you work for the Federal government, this is your worst nightmare. Your social security number is no longer secure …
How do employees learn how to focus on the customer experience?
Learning how to create amazing customer experiences doesn’t happen by magic. You can hire for the competencies in many cases. …
Does employee satisfaction matter? Is it all about ping pong tables and more time off?
There is a distinction between actively engaged employees and satisfied employees. There is a caution to be careful in what …
Health insurer Anthem hit by massive cybersecurity breach
Lurking in our technology systems, many times for months on end, criminals are looking and finding ways to compromise our …
What does employee engagement mean to the Digital Executive?
Employee engagement is foundational to customer engagement. It is highly unlikely that an employee who hates their job or who …
Why creating great employee experiences is important to the customer experience
Our people create the experience, whether it is digital or in person. We can’t seperate the employee experience from the …
Why employee engagement is important — Examples from Doug Conant, former CEO at Campbell Soup
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engage customers. …
Why we should consider a 4 day work week
Are we working too much? What happened to the 40 hour work week? Do you dream for TGIT — Thank …
Are you keeping score of employee contributions?
Engaged employees create a culture where customers are highly engaged. Study after study demonstrates it. Engaged employees, who work with …
Are you a customer-focused or operations-focused company?
There are differences on how to approach your business. You get to decide. How conscious is that choice? Has inertia …
Are workers who can and do work anywhere (including home) more engaged?
I am a remote, or as I prefer to believe, an anywhere worker. I can work anywhere. And I do. …
