How customer focused are our employees are on any given day?
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engaged customers. …
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engaged customers. …
The employee experience and employee engagement is a huge issue related to the customer experience. Unengaged employees have a direct …
Leadership in the journey to become a digital business is purposeful in its approach to creating a long term sustainable …
How much coffee does it take to your team to make it to the end of the day? If cup …
Engaged employees create a culture where customers are highly engaged. Study after study demonstrates it. Engaged employees, who work with …
Being happy at work is important. We know the value of employee engagement. Do we have a mission employees can …
Many years ago (published in 1970)) I read a book “You Really Oughta Wanna” by by Robert F. Mager and Peter Pipe. In short, …
I am a big fan of measuring and improving employee engagement. I have been for decades now. I see what …
Do you believe employee engagement is important? Does it play a role in the top or bottom lines? Employee engagement …
It is a leadership responsibility to engage employees in our customer experience obsession. We know it leads to higher levels …
There are a couple of things that really create un-engaged employees. The first one isn’t that difficult to do. That …
Highly engaged employees lead to loyal customers. Study after study reveal this simple fact. So … Cvent reports that on …
As corporate leaders, we make investment decisions all the time. We have investment formulas that help guide those decisions. All …
It doesn’t matter what industry you’re in or what position employees hold in your organizational hierarchy. It doesn’t matter if …
Sam Stern at Forrester Research has some great ideas about hiring customer-centric employees. We know how important it is to …
More and more, we are beginning to recognize that a key to the customer experience is highly engaged employees. Gallup …
Does your company evaluate “on the curve”? It is quite possible they do. You may not even know it if …
Customer experience does matter. It isn’t easy to get there but a road-map does exist. Temkin Group’s research shows that companies …
There is tons of data to show that engaged employees create engaged customers. Consider this about engaged employees: Always try …
Employee engagement is foundational to donor engagement. It is highly unlikely that an employee who hates their job or who …
Employee engagement is foundational to customer engagement. It is highly unlikely that an employee who hates their job or who …
When employee engagement becomes foundational to how you do business as a part of people initiatives, it will become a …
Jordan Cohen, in the Harvard Business Review tells a great story that drives the point home about empowerment. For the …
If you work for the Federal government, this is your worst nightmare. Your social security number is no longer secure …
Learning how to create amazing customer experiences doesn’t happen by magic. You can hire for the competencies in many cases. …
There is a distinction between actively engaged employees and satisfied employees. There is a caution to be careful in what …
Lurking in our technology systems, many times for months on end, criminals are looking and finding ways to compromise our …
Employee engagement is foundational to customer engagement. It is highly unlikely that an employee who hates their job or who …
Our people create the experience, whether it is digital or in person. We can’t seperate the employee experience from the …
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engage customers. …
Are we working too much? What happened to the 40 hour work week? Do you dream for TGIT — Thank …
Engaged employees create a culture where customers are highly engaged. Study after study demonstrates it. Engaged employees, who work with …
There are differences on how to approach your business. You get to decide. How conscious is that choice? Has inertia …
I am a remote, or as I prefer to believe, an anywhere worker. I can work anywhere. And I do. …