Being happy at work is important. We know the value of employee engagement. Do we have a mission employees can …
Many years ago (published in 1970)) I read a book “You Really Oughta Wanna” by by Robert F. Mager and Peter Pipe. In short, …
I am a big fan of measuring and improving employee engagement. I have been for decades now. I see what …
Do you believe employee engagement is important? Does it play a role in the top or bottom lines? Employee engagement …
It is a leadership responsibility to engage employees in our customer experience obsession. We know it leads to higher levels …
There are a couple of things that really create un-engaged employees. The first one isn’t that difficult to do. That …
Highly engaged employees lead to loyal customers. Study after study reveal this simple fact. So … Cvent reports that on …
As corporate leaders, we make investment decisions all the time. We have investment formulas that help guide those decisions. All …
It doesn’t matter what industry you’re in or what position employees hold in your organizational hierarchy. It doesn’t matter if …
Sam Stern at Forrester Research has some great ideas about hiring customer-centric employees. We know how important it is to …
More and more, we are beginning to recognize that a key to the customer experience is highly engaged employees. Gallup …
Does your company evaluate “on the curve”? It is quite possible they do. You may not even know it if …
Customer experience does matter. It isn’t easy to get there but a road-map does exist. Temkin Group’s research shows that companies …
There is tons of data to show that engaged employees create engaged customers. Consider this about engaged employees: Always try …
Employee engagement is foundational to donor engagement. It is highly unlikely that an employee who hates their job or who …
Employee engagement is foundational to customer engagement. It is highly unlikely that an employee who hates their job or who …
When employee engagement becomes foundational to how you do business as a part of people initiatives, it will become a …
Jordan Cohen, in the Harvard Business Review tells a great story that drives the point home about empowerment. For the …
If you work for the Federal government, this is your worst nightmare. Your social security number is no longer secure …
Learning how to create amazing customer experiences doesn’t happen by magic. You can hire for the competencies in many cases. …
There is a distinction between actively engaged employees and satisfied employees. There is a caution to be careful in what …
Lurking in our technology systems, many times for months on end, criminals are looking and finding ways to compromise our …
Employee engagement is foundational to customer engagement. It is highly unlikely that an employee who hates their job or who …
Our people create the experience, whether it is digital or in person. We can’t seperate the employee experience from the …
Being customer focused is about how engaged our employees are on any given day. Engaged employees lead to engage customers. …
Are we working too much? What happened to the 40 hour work week? Do you dream for TGIT — Thank …
Engaged employees create a culture where customers are highly engaged. Study after study demonstrates it. Engaged employees, who work with …
There are differences on how to approach your business. You get to decide. How conscious is that choice? Has inertia …
I am a remote, or as I prefer to believe, an anywhere worker. I can work anywhere. And I do. …
