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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Facebook

Facebook’s reputation is sinking fast 

March 7, 2019

Facebook’s reputation took a long dive over the past year, staggering under an avalanche of controversies, a new Harris Poll …

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“Zucked” book takes aim at Facebook 

January 21, 2019

In his new book, due out next month, Facebook investor Roger McNamee reiterates his claims that the social network is …

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Are they distracted or focused on being connected?

August 9, 2018

We see it every day. We are at an event and someone holds up their phone to video or take …

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What Wall Street is saying about Facebook’s brutal Q2 earnings. | It’s not good news!

July 26, 2018

Facebook stock took an insane pummeling on Wednesday,wiping nearly $150 billion off of the company’s value. Disappointing second-quarter earnings and …

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The most popular iOS apps of all time

July 6, 2018

App Annie is out with a fresh look at the most popular and profitable iOS apps and games of all …

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Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the internet

July 3, 2018

The following is from: Mark Zuckerberg: A single point of failure at Facebook, a company that is systemically important to the …

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Where is the focus? Is it on customer engagement? Is it on technology?

June 27, 2018

We all know it. We all hear it. Leadership loves to talk about change. Employees love to ignore it. Talk …

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How Relevant is the Experience Your Customer is Having? Are Customers Passionate About Your Product or Service?

June 20, 2018

The customer journey is evolving (albeit very, very fast). That shouldn’t surprise you but it is good news. You haven’t …

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Is Facebook in trouble with teenagers?

June 4, 2018

Teenagers aged 13 to 17 are losing interest in Facebook, with only 51% using the social media platform — a …

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Technology won’t save your Efforts to be Donor Focused

May 25, 2018

Will technology save you? Not likely. It can help transform you but without a passion for amazing experiences that donors …

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Facebook’s next big headache: Europe

April 18, 2018

Excellent insight from Axios. Facebook has bigger problems looming in the EU. “Now that Facebook survived its congressional onslaught, it’s focusing …

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Do social networks influence perception?

April 9, 2018

Brian Solis, futurist and principal analyst of Altimeter Group spoke to TechRepublic’s Tonya Hall and explains, “We study emerging technology … and …

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Facebook is in the crosshairs on privacy but is not changing their business model … yet!

March 29, 2018

Facebook has a problem that only now, some of us are beginning to catch up to. Facebook, like others, has …

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Donor Experience SMART goals are specific and unambiguous

December 8, 2017

Donor Experience SMART goals are specific. Does your goal sound too general? It is probably not a SMART goal yet. …

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Europe has a million more developers than U.S.

December 4, 2017

No, Silicon Valley isn’t moving to London, or Berlin or Stockholm. However, a new report from Atomico claims that there are now …

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Tech industry on how to use AI responsibly

November 22, 2017

Axios  has put together some great info on artificial intelligence. It’s use will continue to expand. Consideration of the ethics …

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“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” ~Donald Porter

November 1, 2017

We can continuously learn but none of our efforts are perfect. There is lots of data to suggest the power …

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Unified data and a unified experience is supported by an Omni-Channel approach

August 30, 2017

Unified data and a unified experience is supported by an Omni-Channel approach. Omni-channel creates a unified approach seamlessly across channels …

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Our customers are empowered and we can’t control that

August 9, 2017

Consumers are absolutely empowered through technology now. That means your customers are as well. It has happened and it is a …

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An “Omni-Channel” Donor approach will make a difference

April 24, 2017

Unified donor data and a unified experience is supported by an Omni-Channel approach. Omni-channel creates a unified approach seamlessly across …

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Social Media & Content Are Top Priorities for Marketers

February 26, 2017

Social Media & Content Are Top Priorities for Marketers — “Marketing in the digital world has come a long way from …

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Meet the new nonprofit donor, digital and connected

September 6, 2016

We are beginning to know a new donor. These donors are a blend of the traditional, the digital and the connected. They …

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Facebook has yet again changed the algorithm behind its news feed. What does that mean for online publishers?

July 1, 2016

Facebook has yet again changed the algorithm behind its news feed to the effect that its users will see more …

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What are The Most Popular Apps in the World?

June 23, 2016

As we have recently learned, smartphone users in the United States spend more time using apps than ever before. On …

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From a millennial to nonprofits – Can you give us bold and robust?

June 16, 2016

This is a stunning way to see what can happen when you are a digital nonprofit. It is a challenge …

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Social networks are very mobile friendly. What does that mean for your content?

June 2, 2016

We all know that mobile has become a huge part of being a digital business. We may not be aware …

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Twitter Struggles to Reignite Its Growth Engine 

May 5, 2016

“When Twitter reported its first quarter earnings this week, those who had hoped that the company finally found a way …

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How important is the moment where a donor decides to engage?

April 25, 2016

There comes a moment where a potential donor makes a decision to engage. They may be just “testing the waters” …

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Is the connected donor distracted or engaged?

April 12, 2016

We see it every day. We are at an event and someone holds up their phone to video or take …

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Is there a ROI to Social Media?

April 8, 2016

We have all tried to justify our investment in Social Media. Is it time to move on from that notion? …

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Is it time to widen our view from generations to connected donors?

March 29, 2016

We are beginning to think about engagement in terms of is it social or is it mobile? If our nonprofit …

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Get ready for a new generation of donors

March 17, 2016

Are we ready for a new generation of donors? Nonprofit executives, meet the Millennials. Millennials, meet XYZ nonprofit. Oops, there …

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Define Donor relevance by how relevant the Donor experience is

March 7, 2016

The donor journey is evolving (albeit very, very fast). That shouldn’t surprise us but it is good news. We haven’t …

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What is encryption and why is it important? This is not Apple vs. the FBI.

February 25, 2016

Encryption is important. Many companies and individuals take advantage of the benefits of encryption. No one has every suggested it …

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Is where you are going strategically clear enough for everyone?

February 17, 2016

SMART goals are specific. Does your goal sound too general? It is probably not a SMART goal yet. The aim …

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How has Facebook fared in its risky move to mobile?

February 2, 2016

How important is mobile? Let’s look at Facebook. They show what can happen if you focus on the transition. They …

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The problem with Facebook is?

January 28, 2016

Facebook is a complex ecosystem of individuals, creators, brands and advertisers. The problem is the only way Facebook has found …

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Is omnichannel the new black?

January 25, 2016

How important is a 360 degree view of the customer? Is 340 good enough? Is there such a thing as …

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10 Facebook features to watch in 2016

January 17, 2016

Facebook continues to expand its services. It is hard to keep up with it all. It has stiff competition on …

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Can one simple oversight bring our stock price down 8% in two weeks?

January 14, 2016

It is easy to underestimate the new power that consumers have in the digital world. Don’t let it happen to …

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Are you ready to primarily use visual content?

January 5, 2016

The old saying claims that a picture is worth a thousand words, but video ups the ante. According to Forrester …

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Microsoft Restyles Philanthropy Unit Under New Name and Leader 

December 17, 2015

Now here is some good news for nonprofits. Microsoft has long been a friend of the nonprofit community. Microsoft announced …

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How technology entrepreneurs embrace philanthropy

December 3, 2015

Mark Zuckerberg, founder and CEO of Facebook, announced has announced that he’s planning to give away 99 percent of his Facebook’s …

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Facebook’s Growth Is Entirely Fueled by Mobile Ads

November 9, 2015

It looks like Facebook has found the revenue machine secret sauce for now. It will be interesting to see how …

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Should you take yourself offline completely?

November 6, 2015

I can’t imagine this but here is the story. Is our right to privacy this important? I Took Myself Offline Completely. …

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Can the TV Guys Put the Netflix Genie Back in the Bottle?

November 5, 2015

This is an interesting question in the fast moving digital world. Can the TV Guys Put the Netflix Genie Back in …

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The brave new world of marketing automation and why it is important to your strategy

October 28, 2015

Marketing automation is a category of technology that allows companies to streamline, automate, and measure marketing tasks and workflows, so …

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Janna Finch on fundraising and donor management software

October 19, 2015

Recently I caught up with nonprofit researcher Janna Finch of Software Advice, a company that provides online research and reviews for …

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You’re Doing Social Wrong. Your Teenager Does It Right.

August 28, 2015

It seems that everyone is freaking out about teens abandoning social media sites like Facebook. By “everyone” I mean advertisers. …

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Want to Boost New Donor Acquisition Online?

August 4, 2015

We all need new donors. Many of the traditional ways, direct mail or peer to peer fund raising are showing …

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Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
    “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
    “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
    How will you know when you've arrived?
  • The elephant in the room is making a mess
    The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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Agile Agility Change Culture Customer Customer Experience Customer Focus Customer Service Cyber Security Data Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Forrester Research Guest Blog Innovation Leadership Marketing Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

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Tags

Agile Agility Culture Customer Experience Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Guest Blog Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Transformation

Follow me on Twitter

My Tweets

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
  • The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Larry Ellison's Top 10 Rules For Success
  • An “Omni-Channel” Donor approach will make a difference
  • Is hierarchy overrated?
  • A Donor Experience Approach to Strategy, People, Process and Technology
  • Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

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