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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Leadership

Why Do The Best Leaders Downplay Pressure 

December 26, 2019

Here is some great insight from Lolly Daskal on the value of pressure. All leaders feel pressure. You may experience …

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The Best “Creative leadership” Quotes of “Digital Master”

August 31, 2019

Here is a set of “Creative leadership” quotes in “Digital Master.” 1 Creative leadership can be described as “Adaptability meets Agility” …

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Reflecting On 6 Principles Of Success | Lessons from Bruce Temkin over the last decade or so of building a successful business, creating a world-wide association, and nurturing the CX movement.

July 2, 2019

From Bruce Temkin. This is am amazing summary well worth taking to heart as a roadmap to success. Given the …

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Being the Boss: The 3 Imperatives for Becoming a Great Leader

May 3, 2019

Linda A. Hill and Kent Lineback, authors of “Being the Boss: The 3 Imperatives for Becoming a Great Leader,” describe …

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Who will lead the digital charge in our company? Who will be the champion and evangelist?

April 26, 2019

Many of us face interesting questions. The are, at the core, questions of leadership. Who will lead the digital charge …

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5 questions to ask to break the “too busy” cycle holding you back from moving to the next level.

February 11, 2019

We all are busy. The whirlwind never stops some days. And then the emergency strikes. Yee gads. It may take …

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Do customers relate to your departments?

December 21, 2018

If your company has more than 1 department then the reality is that you have silos. The larger you grow …

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How do leaders help people understand complex situations by describing things in simple terms?

November 10, 2018

Bruce Temkin at Customer Experience Matters has done a masterful survey on what distinguishes purposeful leaders. Purposeful leadership is key to …

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The “We’ve tried that before” conundrum

July 11, 2018

I know I’ve said it. I know I am not the only one. I am embarrassed by it. We’ve tried …

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Introducing CX Sparks: Customer Experience Discussion Guides 

May 14, 2018

If you are interested in moving the conversation (and action) ahead at your company on Customer Experience, here is some …

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Thought Leadership – Key Marketing Strategy for Nonprofits Too! … by Vin Hoey, Managing Director of Strategic4sight, Inc. (Guest Article)

April 11, 2018

During the last few years, many businesses have recognized the value of thought leadership to build awareness, develop customer leads, …

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On Leadership Interview: John Garrison

April 3, 2018

As part of their On Leadership series, the Center for Creative Leadership, Senior Vice President Bill Pasmore had a conversation …

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Digital journey and hyper-connectedness: focus on the edges

February 15, 2018

There are a number of variables as we take our journey to becoming a digital business. There are some edges …

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Why does the holistic picture matter in becoming a digital business?

February 5, 2018

We read a lot about digital transformation. Transformation is really only part of the picture. The end game is to …

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“It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.” ~Steve Jobs

October 23, 2017

Getting our people strategy right is a huge challenge. All leaders know it and struggle. If only we were better …

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Am I more powerful than I think?

August 17, 2017

And so … Seth’s wisdom is always helpful. “You are more powerful than you think It’s bigger than you Leaders …

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Employees will provide an amazing customer experience. What should I focus on today?

August 15, 2017

When it comes to the customer experience, it is important to think through very carefully what will employees actually do. …

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What is really important around here?

June 1, 2017

Senior management gets behind lots of things. There are plenty of culture change initiatives. Some of them are real. A …

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Manager of Business Results – Position available

February 17, 2017

This is too good to ignore. I’m guessing we could replace the Chief Digital Officer title up top with others …

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“Technology’s promise is not simply to automate processes, but to open routes to new ways of doing business.” ~~MIT Sloan Management Review

August 23, 2016

Where did we go wrong in thinking that technology, in and of itself, would get us where we want to …

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What will the workforce of the future look like?

August 19, 2016

What will the workforce of the future look like? Great question. It will be the same and it will be …

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What do you do if you currently work for a leader that isn’t helping you?

August 2, 2016

What do you do if you currently work for a leader that isn’t helping you? That is a tough issue. …

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Implementation is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)

July 28, 2016

Today we focus of on “Implementation” the fourth and final key element in Nonprofit Leadership. While Vision, Constituencies, and Individuals get …

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Leadership: Some thoughts on our challenging leaders

July 13, 2016

What do you do if you currently work for a leader that isn’t helping you? Michael Hyatt has some very …

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Individuals are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)

June 21, 2016

Welcome back to the fourth in the series of blogs on Nonprofit Leadership namely Vision, Constituencies, Individuals and Implementation. Today …

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Why Digital Transformation Must Begin with You

June 9, 2016

We can agree that transformation is mission critical. Our business survival may depend on it. Where does it all start? …

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Lack of Accountability: Is it the enemy within?

May 25, 2016

Are we our own worst enemy? As we build a digital business, what is a very important people issue not …

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Who Owns Enterprise Analytics and Data? How about the CEO?

May 19, 2016

This is a very interesting suggestion that the CFO owns enterprise analytics and data. My sense, while it is well …

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Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)

May 18, 2016

Welcome again to our ongoing series on the Four Keys to Nonprofit Leadership namely, Vision, Constituencies, Individuals and Implementation. This …

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Is it all about transformation? What about agile initiatives to solve urgent problems?

May 17, 2016

I am an advocate for transformation. I am also an advocate for speed. There is work to be done that …

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How do you create a digital business when experienced leadership is hard to find?

May 16, 2016

Teamwork is essential in business. Volumes have been written on it. There is current a dearth of digital leadership due …

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Competing departments are holding back digital transformation

May 4, 2016

The CEO has to lead the way on this. The CEO has to build the culture. Silos always exist. There …

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Transformation change is more about culture than strategy

May 2, 2016

We have a lot to do. Our plate is full. Who needs one more thing on the list? My guess …

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Should I sweep the floor or sell tomatoes?

April 29, 2016

The broker was dumbfounded. “You don’t have an email, and yet have succeeded in building an empire. Can you imagine …

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The 4 TED Talks That Leaders Need to Watch

April 18, 2016

Although it began as a onetime event 32 years ago, the annual TED convention has grown into a global enterprise …

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Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)

April 13, 2016

Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr Last month we spoke about the Four Keys to …

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To reach our goals, make a mental movie

March 22, 2016

One of the core characteristics of the customer obsessed digital executive is purposeful leadership. This leadership is both purposeful and …

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The Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)

March 21, 2016

The Four Keys to Nonprofit Leadership by Mark Roithmayr Recently much has been written about the coming Tsunami of baby boomers …

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In the world of customer experience, what does the path look like?

March 4, 2016

Customer experience does matter. It isn’t easy to get there but a road-map does exist. Temkin Group’s research shows that companies …

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7 Wonders of Effective Customer Experience Leaders

January 29, 2016

7 Wonders of Effective Customer Experience Leaders CustomerThink has identified seven principles of simple, powerful, natural gifts that we’ve all …

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What are the questions to ask about digital transformation initiatives?

December 28, 2015

Transformation isn’t easy and many times it fails. There are a variety of reasons. It isn’t easy and it won’t …

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What does a modern CRM system look like?

December 22, 2015

CRM systems have been around a long time. Companies have had more failures than successes but the systems keep getting …

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John Wooden: Playing on principles of caring and leadership

December 21, 2015

I have long admired John Wooden but had never heard this story. I think this is a must read. What was it …

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Is digital transformation like adding racing stripes to a 20 year old Chevy?

December 16, 2015

Digital business transformation is about making fundamental changes in how business is conducted in order to help cope with a shift …

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Micromanagers: Flushing Companies Down the Toilet, One Detail at a Time

November 17, 2015

We all know it is true. We hate to be micromanagers. We hate to be micromanaged. And yet, do we …

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7 strategies CIOs are using to drive digital transformation

November 3, 2015

Companies that embrace new digital skills and technologies are more likely to experience higher profits and revenue growth, according to …

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As a leader, what is more important than integrity?

September 16, 2015

Here are three great ideas about what is important to leadership. Make Time For What You Say Is Important Get …

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What does a disruptive CIO look like in the age of digital transformation?

September 8, 2015

Is disruption on your agenda today? How much time will you devote to it? How many meetings do you have …

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"The genius of leadership is its humanness and heart." ~Lolly Daskal

September 1, 2015

There is a lot to be said about authenticity and a leader who has real passion. Matters of the heart …

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As a transformative nonprofit leader, what should you stop doing today?

August 21, 2015

I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …

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Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
    “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
    “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
    How will you know when you've arrived?
  • The elephant in the room is making a mess
    The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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Tags

Agile Agility Culture Customer Experience Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Guest Blog Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Transformation

Follow me on Twitter

My Tweets

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
  • The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Larry Ellison's Top 10 Rules For Success
  • An “Omni-Channel” Donor approach will make a difference
  • Is hierarchy overrated?
  • A Donor Experience Approach to Strategy, People, Process and Technology
  • Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

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