Do customers relate to your departments?
If your company has more than 1 department then the reality is that you have silos. The larger you grow …
Tag Archives: Leadership
How do leaders help people understand complex situations by describing things in simple terms?
Bruce Temkin at Customer Experience Matters has done a masterful survey on what distinguishes purposeful leaders. Purposeful leadership is key to …
The “We’ve tried that before” conundrum
I know I’ve said it. I know I am not the only one. I am embarrassed by it. We’ve tried …
Introducing CX Sparks: Customer Experience Discussion Guides
If you are interested in moving the conversation (and action) ahead at your company on Customer Experience, here is some …
Thought Leadership – Key Marketing Strategy for Nonprofits Too! … by Vin Hoey, Managing Director of Strategic4sight, Inc. (Guest Article)
During the last few years, many businesses have recognized the value of thought leadership to build awareness, develop customer leads, …
On Leadership Interview: John Garrison
As part of their On Leadership series, the Center for Creative Leadership, Senior Vice President Bill Pasmore had a conversation …
Digital journey and hyper-connectedness: focus on the edges
There are a number of variables as we take our journey to becoming a digital business. There are some edges …
Why does the holistic picture matter in becoming a digital business?
We read a lot about digital transformation. Transformation is really only part of the picture. The end game is to …
“It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.” ~Steve Jobs
Getting our people strategy right is a huge challenge. All leaders know it and struggle. If only we were better …
Am I more powerful than I think?
And so … Seth’s wisdom is always helpful. “You are more powerful than you think It’s bigger than you Leaders …
Employees will provide an amazing customer experience. What should I focus on today?
When it comes to the customer experience, it is important to think through very carefully what will employees actually do. …
What is really important around here?
Senior management gets behind lots of things. There are plenty of culture change initiatives. Some of them are real. A …
Manager of Business Results – Position available
This is too good to ignore. I’m guessing we could replace the Chief Digital Officer title up top with others …
“Technology’s promise is not simply to automate processes, but to open routes to new ways of doing business.” ~~MIT Sloan Management Review
Where did we go wrong in thinking that technology, in and of itself, would get us where we want to …
What will the workforce of the future look like?
What will the workforce of the future look like? Great question. It will be the same and it will be …
What do you do if you currently work for a leader that isn’t helping you?
What do you do if you currently work for a leader that isn’t helping you? That is a tough issue. …
Implementation is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Today we focus of on “Implementation” the fourth and final key element in Nonprofit Leadership. While Vision, Constituencies, and Individuals get …
Leadership: Some thoughts on our challenging leaders
What do you do if you currently work for a leader that isn’t helping you? Michael Hyatt has some very …
Individuals are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Welcome back to the fourth in the series of blogs on Nonprofit Leadership namely Vision, Constituencies, Individuals and Implementation. Today …
Why Digital Transformation Must Begin with You
We can agree that transformation is mission critical. Our business survival may depend on it. Where does it all start? …
Lack of Accountability: Is it the enemy within?
Are we our own worst enemy? As we build a digital business, what is a very important people issue not …
Who Owns Enterprise Analytics and Data? How about the CEO?
This is a very interesting suggestion that the CFO owns enterprise analytics and data. My sense, while it is well …
Constituencies are one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Welcome again to our ongoing series on the Four Keys to Nonprofit Leadership namely, Vision, Constituencies, Individuals and Implementation. This …
Is it all about transformation? What about agile initiatives to solve urgent problems?
I am an advocate for transformation. I am also an advocate for speed. There is work to be done that …
How do you create a digital business when experienced leadership is hard to find?
Teamwork is essential in business. Volumes have been written on it. There is current a dearth of digital leadership due …
Competing departments are holding back digital transformation
The CEO has to lead the way on this. The CEO has to build the culture. Silos always exist. There …
Transformation change is more about culture than strategy
We have a lot to do. Our plate is full. Who needs one more thing on the list? My guess …
Should I sweep the floor or sell tomatoes?
The broker was dumbfounded. “You don’t have an email, and yet have succeeded in building an empire. Can you imagine …
The 4 TED Talks That Leaders Need to Watch
Although it began as a onetime event 32 years ago, the annual TED convention has grown into a global enterprise …
Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
Vision is one of the Four Keys to Nonprofit Leadership by Mark Roithmayr Last month we spoke about the Four Keys to …
To reach our goals, make a mental movie
One of the core characteristics of the customer obsessed digital executive is purposeful leadership. This leadership is both purposeful and …
The Four Keys to Nonprofit Leadership by Mark Roithmayr (guest article)
The Four Keys to Nonprofit Leadership by Mark Roithmayr Recently much has been written about the coming Tsunami of baby boomers …
In the world of customer experience, what does the path look like?
Customer experience does matter. It isn’t easy to get there but a road-map does exist. Temkin Group’s research shows that companies …
7 Wonders of Effective Customer Experience Leaders
7 Wonders of Effective Customer Experience Leaders CustomerThink has identified seven principles of simple, powerful, natural gifts that we’ve all …
What are the questions to ask about digital transformation initiatives?
Transformation isn’t easy and many times it fails. There are a variety of reasons. It isn’t easy and it won’t …
What does a modern CRM system look like?
CRM systems have been around a long time. Companies have had more failures than successes but the systems keep getting …
John Wooden: Playing on principles of caring and leadership
I have long admired John Wooden but had never heard this story. I think this is a must read. What was it …
Is digital transformation like adding racing stripes to a 20 year old Chevy?
Digital business transformation is about making fundamental changes in how business is conducted in order to help cope with a shift …
Micromanagers: Flushing Companies Down the Toilet, One Detail at a Time
We all know it is true. We hate to be micromanagers. We hate to be micromanaged. And yet, do we …
7 strategies CIOs are using to drive digital transformation
Companies that embrace new digital skills and technologies are more likely to experience higher profits and revenue growth, according to …
As a leader, what is more important than integrity?
Here are three great ideas about what is important to leadership. Make Time For What You Say Is Important Get …
What does a disruptive CIO look like in the age of digital transformation?
Is disruption on your agenda today? How much time will you devote to it? How many meetings do you have …
"The genius of leadership is its humanness and heart." ~Lolly Daskal
There is a lot to be said about authenticity and a leader who has real passion. Matters of the heart …
As a transformative nonprofit leader, what should you stop doing today?
I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …
Leadership Is About to Get More Uncomfortable
It has never been easy to be a leader. Maybe it is tougher now than before and maybe it isn’t. …
“We all know what happens to the nail that sticks up – it gets hammered down. Nobody wants to be that nail.” ~Randy Green
We have all seen the nail sticking up. We all, pretty much, do the same thing. Our instinct is to …
4 key steps to improve your nonprofit Digital Community Building?
As a digital nonprofit executive, you’ve decided that communities and social media are an important strategy. With so much to …
As a leader, do you have more than two modes of operating?
Any great leader faces a multitude of challenges every day. Whether it’s communicating strategy, helping people through change, holding on …
Is Twitter just for people who like to say what they ate for lunch?
Is Twitter and social media just for people who like to say what they ate for lunch? Is it a …
You Call That Innovation? Maybe it is just change management
Everybody is on the innovation bandwagon. It is the “buzzword” of the year. Unless what we are talking about is …
