There are huge gains to be made from digitizing our business and data. We are all enjoying the benefits. Our customers are having better experiences.
Lots to be thankful about here for sure.
There are some risks to be managed. Digital executives also need to make don’t damage our customer loyalty by allowing hackers easy access to our digital systems.
Digitization of data, products, and processes is an increasingly important driver of economic growth, but it also creates a host of cybersecurity challenges and vulnerabilities. The push toward greater multichannel integration, for instance, adds significantly to the customer experience but introduces many more interfaces that intruders can exploit. Likewise, companies’ closer collaboration with business partners, customers, advisers, and other third parties can enrich everything from product development to recruiting but can also result in more complex, conjoined supply chains and information flows. Hybrid delivery models, in which some business services and processes are moved to the cloud and managed by external providers, extend the security perimeter and add to the sweep of activities that companies must monitor to detect attacks on their environments.
via Protecting the enterprise with cybersecure IT architecture | McKinsey & Company.
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