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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: People

The Best Ways Leaders Promote Happiness 

January 11, 2021

Here is some great insight from Lolly Daskal about our responsibility as leaders. We all want employees to be happy …

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Where is your organization chart taking you?

May 27, 2019

You have to love this funny chart but also Seth Godin’s great questions in his blog. Is it because it …

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Who will lead the digital charge in our company? Who will be the champion and evangelist?

April 26, 2019

Many of us face interesting questions. The are, at the core, questions of leadership. Who will lead the digital charge …

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Is turnover more than a rare occurrence in your organization?

April 19, 2019

Today’s guest blog is from Andrew Jackson. Andrew has spent the last 30 years building and managing technical service companies.   …

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How can the five why’s help find the root cause?

March 11, 2019

Eric Ries, entrepreneur-in-residence at Harvard Business School, explains how to find the human causes of technical problems. He suggest using …

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Are we working too much?

March 8, 2019

Are we working too much? What happened to the 40 hour work week? Do you dream for TGIT — Thank …

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5 questions to ask to break the “too busy” cycle holding you back from moving to the next level.

February 11, 2019

We all are busy. The whirlwind never stops some days. And then the emergency strikes. Yee gads. It may take …

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Do we have the best people we can get who love customers?

November 26, 2018

The move to create a digital business that is obsessed with customers requires talent. We all need the best people …

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How is dumbsizing born? The challenge of low unemployment!

November 16, 2018

Robert Cacace is founder of RobertC Consulting. They  provide strategic direction to companies struggling with the intricacies of merging business …

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“Paychecks can’t buy passion.” ~Brad Federman

September 10, 2018

It makes a difference if you love your career, your work, your job and your customers. Passion is characteristic of …

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Digital business change and the customer experience

August 10, 2018

You are going to have a lot of digital change initiatives and projects going as you accelerate the pace of …

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The journey to a digital business and the scary issue of change

August 6, 2018

You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …

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The “We’ve tried that before” conundrum

July 11, 2018

I know I’ve said it. I know I am not the only one. I am embarrassed by it. We’ve tried …

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“Throw yourself into some work you believe in with all your heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” ~Dale Carnegie

June 11, 2018

Being happy at work is important. We know the value of employee engagement. Do we have a mission employees can …

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Intel is under investigation for age discrimination 

June 1, 2018

The disclosure that Intel is under investigation for age discrimination highlights what many see as an unspoken truism of the tech industry: …

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Cybersecurity is a field of growing demand, it hit 0% unemployment

April 30, 2018

Great insight via Codebook – April 26, 2018 – Axios  “The cybersecurity skills shortage is dire — one commonly cited estimate predicts 3.5 …

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“Everything is both simpler than we can imagine, and more complicated that we can conceive.” ~Goethe

November 30, 2017

Simplicity it the key. We live in a complex world but to be able to translate that complex simply is …

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A Donor Experience Approach to Strategy, People, Process and Technology

November 29, 2017

Having an approach or a framework for the work of the nonprofit digital executive is very important. Being passionate about …

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“It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.” ~Steve Jobs

October 23, 2017

Getting our people strategy right is a huge challenge. All leaders know it and struggle. If only we were better …

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The Importance of Culture in Digital Transformation and “the human quotient”

July 5, 2017

Two of the most promising drivers in digital transformation are EX and CX (employee experience and customer experience). At Oracle’s …

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“You manage things; you lead people.” ~Rear Admiral Grace Hopper

June 5, 2017

Transformation is all about the people. The people who lead and the people who have to implement the change. As …

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Manager of Business Results – Position available

February 17, 2017

This is too good to ignore. I’m guessing we could replace the Chief Digital Officer title up top with others …

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Johnson & Johnson’s CIO Leverages A Proven Blueprint For Success In The First 100 Days

May 9, 2016

When you take on a new leadership role, there is a definite honeymoon period. As leaders we know it and …

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Is the lack of digital talent a comment on our leadership?

February 24, 2016

There has been a pervasive belief that IT (Technology) doesn’t matter. That IT is a commodity to be managed at …

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Why is changing culture like baking a cake?

February 9, 2016

Culture is difficult to change. Changing it is painful. Nothing in the world is worth having or worth doing unless …

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“The number one thing to steal from your competitors: Wisdom.” ~Seth Godin

January 16, 2016

I need more wisdom. I don’t have to look far to find it. “What have I learned from others” is …

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Have we reached a digital tipping point?

August 18, 2015

Is it about our digital budget or is it about having the right strategy, people and processes in place. It …

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“We all know what happens to the nail that sticks up – it gets hammered down. Nobody wants to be that nail.” ~Randy Green

August 10, 2015

We have all seen the nail sticking up. We all, pretty much, do the same thing. Our instinct is to …

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Goals, Strategies, Planning and Execution for an amazing donor experience

June 11, 2015

Knowing where you are going with the donor experience, how you’re going to get there and being focused on execution …

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It’s Like Facebook For Work. Wait It Is Facebook For Work

February 4, 2015

Is there anything Facebook won’t get into? Well, here they go into the business market. I remember when Yammer upgraded …

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Why transformational leadership and a people focus is so important to a customer focus

January 27, 2015

Transformational leadership is needed and it is needed now – Leadership in the digital transformation world is purposeful in its …

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Are you a hyperspecialist?

July 22, 2014

Tom Malone, professor at the MIT Sloan School of Management and author of the HBR article “The Age of Hyperspecialization,” …

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Why we should consider a 4 day work week

July 3, 2014

Are we working too much? What happened to the 40 hour work week? Do you dream for TGIT — Thank …

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What is the relationship between technology and the future of business?

June 23, 2014

People first. That’s where this discussion begins. Brian Solis guest on this episode of Revolution is NetSuite CEO Zach Nelson. For running one of the leading …

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Can you really narrow an interview down to 3 questions?

May 24, 2014

The move to create a digital business that is obsessed with customers requires talent. We all need the best people …

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Do you need fresh eyes in your company?

April 25, 2014

Things in every company, to some extent, get on auto pilot. There isn’t anything wrong with that. It just happens. …

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Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
    “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
    “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
    How will you know when you've arrived?
  • The elephant in the room is making a mess
    The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

Tags

Agile Agility Change Culture Customer Customer Experience Customer Focus Customer Service Cyber Security Data Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Forrester Research Guest Blog Innovation Leadership Marketing Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

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Recent Posts

  • Check out the “Excellence Now Campaign”
  • The Best Ways Leaders Promote Happiness 
  • Digital Transformation in 2021 and Beyond
  • Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources 
  • Digitization, Digitalization, Digital Transformation – A Stake in the Ground

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Join 9,473 other followers

Tags

Agile Agility Culture Customer Experience Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Guest Blog Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Transformation

Follow me on Twitter

My Tweets

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
  • The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Larry Ellison's Top 10 Rules For Success
  • An “Omni-Channel” Donor approach will make a difference
  • Is hierarchy overrated?
  • A Donor Experience Approach to Strategy, People, Process and Technology
  • Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

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