Two of the most promising drivers in digital transformation are EX and CX (employee experience and customer experience). At Oracle’s Modern Business Experience in Paris, world renowned digital analyst, futurist and author Brian Solis, shared his views on what he calls, “the human quotient” and why companies must take a human-centered approach to digital transformation and customer and employee engagement. In his presentation, he explores the need for innovation in corporate culture.
Brian shows how shifts in perspective will allow executives, HR, CX strategists to introduce new engagement models, roles and processes, and develop purposeful technology roadmaps to more effectively understand and engage a new generation of employees and customers. This work becomes the blueprint for creating modern businesses through modern experiences.