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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Strategy

Where is your organization chart taking you?

May 27, 2019

You have to love this funny chart but also Seth Godin’s great questions in his blog. Is it because it …

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Do leading indicators produce the results you want to achieve?

May 17, 2019

SMART goals are very important. They set the direction and tone. How they will be achieved (strategy) is equally, if …

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Does past performance guarantee future results?

May 6, 2019

Let’s start with the facts. In a 10-year study of 1,500 corporations with the biggest market caps, three noted business school professors …

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Being the Boss: The 3 Imperatives for Becoming a Great Leader

May 3, 2019

Linda A. Hill and Kent Lineback, authors of “Being the Boss: The 3 Imperatives for Becoming a Great Leader,” describe …

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Who will lead the digital charge in our company? Who will be the champion and evangelist?

April 26, 2019

Many of us face interesting questions. The are, at the core, questions of leadership. Who will lead the digital charge …

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Do we have a workforce computing strategy that enables the business goals?

April 22, 2019

Is hope a good strategy? For many of us in business, it seems to be on some days. We can …

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Can I be shrewd enough as a business leader?

April 1, 2019

We live in a digital world. We are moving from doing digital to being digital. Our business is essentially “eBusiness”. …

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What should I stop doing today? My new to do list!

March 25, 2019

I am a big fan of list of things “to stop” doing. We all have “to do” lists but we …

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Why?

March 19, 2019

Why is important. It is in fact the starting point. Without it, our business, is just another commodity. Plenty of …

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Is my goal relevant to the customer?

February 22, 2019

The fourth criterion for a SMART goal stresses the importance of choosing goals that matter in improving the customer experience. …

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What are three things to do with social media, social marketing, today.

January 30, 2019

This is interesting. It also seems fundamental. I am sure way to many of us are guilty of “believing the …

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Is it this or that technology? Combining technology strategy makes the difference.

January 4, 2019

This makes so much sense. It is the combination of technology that becomes so powerful in this model. Well worth …

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Is governance needed for a good content strategy?

January 2, 2019

As digital executives, we all start many initiatives. It is also true that some lose steam. Some for a reason …

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Now would be the time to rethink your social media strategy

December 17, 2018

So you’ve jumped into social media as a part of your digital marketing and customer strategies. Now would be the …

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Is the innovation cult dangerous?

December 5, 2018

Sometimes you just have to say that the Emperor has no clothes on. What does innovation really mean? Why has …

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Wanting to accomplish everything you think needs to be fixed isn’t useful

November 27, 2018

An essential ingredient to success of digital business change is focus. It must be recognized, when you are obsessed with …

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If you know the goal, you can evaluate whether a digital strategy will get you there or not.

November 18, 2018

It is very, very important to think out clearly the digital goal and strategy. It is obvious if you are …

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How comfortable are CIO’s at participating in business strategy conversations?

November 14, 2018

The job of a CIO is a tough one. Understanding and being able to communicate highly technical concepts in plain …

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Where does strategy start for the customer?

November 2, 2018

Kevin Schulman is founder and managing partner of DonorVoice, a company helps non-profits increase retention and donor loyalty with an …

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Mobile is all about design for the user’s experience, not your own.

November 1, 2018

Reggie Henry joined ASAE in November of 1994.  His responsibilities are to implement “exemplary” systems at ASAE that can serve …

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What are the first steps of a digital change strategy?

October 5, 2018

There are some things we should frame as first things first. When thinking through digital change it helps to clearly …

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Who is in charge of the customer experience?

October 1, 2018

Who is in charge of the customer experience? The customer dictates both the what and the how of their experience. …

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The need for speed! — How can we accelerate innovation and change?

September 7, 2018

We all feel how fast things are moving. There is stuff happening we don’t see coming but then …. boom; …

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What is the gap in what the customer expects and what we deliver?

August 30, 2018

What do customers really want? Are we delivering it? Is there a gap? Customers have certain goals in mind when …

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Creating the Strategy — Are we getting the right answers to right questions?

August 8, 2018

You are on the journey to becoming a master at becoming a digital business. How do you go about creating …

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Discovering intent and setting priorities for the digital business journey

August 7, 2018

There are lots of examples of roadmaps out there. Take any digital initiative and you can find the generic way …

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The journey to a digital business and the scary issue of change

August 6, 2018

You are becoming a digital business. You are on a journey. One thing is clear. It is very clear. Many …

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Building a compelling vision for the digital business journey

July 31, 2018

Building a digital business is a journey. Before moving forward, it helps to have a strong vision for where you …

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What are some of the digital realities that can help you navigate your way without sinking the ship?

July 23, 2018

You are moving ahead with improving your business with some great digital change initiatives. What are some of the digital …

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Will technology save you?

July 18, 2018

Will technology save you? Not likely. It can help change your business into becoming more digital  but without a passion …

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The “We’ve tried that before” conundrum

July 11, 2018

I know I’ve said it. I know I am not the only one. I am embarrassed by it. We’ve tried …

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The Compelling Attractiveness Of Fewer Ideas

June 13, 2018

How many ideas did Jack Welch need to unleash to reinvent General Electric in the 1980s, as the Cold War …

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“Throw yourself into some work you believe in with all your heart, live for it, die for it, and you will find happiness that you had thought could never be yours.” ~Dale Carnegie

June 11, 2018

Being happy at work is important. We know the value of employee engagement. Do we have a mission employees can …

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What 2 Questions Should I Start With?

May 30, 2018

Project management is very important. I can get consumed by it all. So many details, so little time. Let’s get …

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Why even bother to think about strategy?

April 16, 2018

I am a big fan of planning and the approach Seth God advocates. This is an concise overview of an …

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Donor Experience Scoreboard and Dashboards

March 23, 2018

Donor experience scoreboards help you establish if you are winning or not. When you have clear goals (lagging indicators) and …

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Digital journey and hyper-connectedness: focus on the edges

February 15, 2018

There are a number of variables as we take our journey to becoming a digital business. There are some edges …

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What is the planning framework that a digital business should look at?

February 14, 2018

The buzz is all around “digital transformation”. Is transformation what your business needs right now. Maybe but probably not. You …

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Why does the holistic picture matter in becoming a digital business?

February 5, 2018

We read a lot about digital transformation. Transformation is really only part of the picture. The end game is to …

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Are our digital donor experience goals relevant?

January 8, 2018

The fourth criterion for SMART goals stresses the importance of choosing goals that really make a difference in improving the …

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How do you measure results for cyber security investment?

December 22, 2017

With over 400 global business and security executives participating in a benchmark survey called The 2017 State Of Cybersecurity Metrics Annual …

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“Make sure your core technology platform offers the agility to continually test, modify, and improve processes to stay tuned to the new business environment.”  ~ Katherine Kostereva

December 18, 2017

Digital change is about several things. Digital change is about being bold. Companies don’t have to be high-tech to use …

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A Donor Experience Approach to Strategy, People, Process and Technology

November 29, 2017

Having an approach or a framework for the work of the nonprofit digital executive is very important. Being passionate about …

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Tech industry on how to use AI responsibly

November 22, 2017

Axios  has put together some great info on artificial intelligence. It’s use will continue to expand. Consideration of the ethics …

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Is it really “location, location, location” anymore?

November 9, 2017

We all have the “location, location, location” mantra emblazoned in our minds. While specific to the real estate market, we …

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“It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do.” ~Steve Jobs

October 23, 2017

Getting our people strategy right is a huge challenge. All leaders know it and struggle. If only we were better …

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Not all data is of equal value and not every customer is either.

September 15, 2017

Not all data is of equal value and not every customer is either. Part of the framework that leads from …

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What data should we collect to create amazing customer experiences?

September 1, 2017

We probably shouldn’t try to collect everything. We also should be collecting the “right” data. We should consider enhancing the …

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“We have a strategic plan. It’s called ‘doing things.’ ” ~~Herb Kelleher

August 18, 2017

I don’t think I would advocate not having a strategic plan but they probably could be simpler than we make …

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Brian Solis on Innovation and Perspective 

July 20, 2017

Brian Solis takes a break from his X book tour to share his thoughts on innovation and why we need …

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Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
    “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
    “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
    How will you know when you've arrived?
  • The elephant in the room is making a mess
    The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

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Agile Agility Change Culture Customer Customer Experience Customer Focus Customer Service Cyber Security Data Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Forrester Research Guest Blog Innovation Leadership Marketing Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

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  • The Best Ways Leaders Promote Happiness 
  • Digital Transformation in 2021 and Beyond
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  • Digitization, Digitalization, Digital Transformation – A Stake in the Ground

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Tags

Agile Agility Culture Customer Experience Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Guest Blog Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Transformation

Follow me on Twitter

My Tweets

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
  • The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Larry Ellison's Top 10 Rules For Success
  • An “Omni-Channel” Donor approach will make a difference
  • Is hierarchy overrated?
  • A Donor Experience Approach to Strategy, People, Process and Technology
  • Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

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