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Digital Business

~ The Journey to Creating Amazing Customer Experiences

Tag Archives: Why

Why?

March 19, 2019

Why is important. It is in fact the starting point. Without it, our business, is just another commodity. Plenty of …

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Creating the Strategy — Are we getting the right answers to right questions?

August 8, 2018

You are on the journey to becoming a master at becoming a digital business. How do you go about creating …

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“Everything is both simpler than we can imagine, and more complicated that we can conceive.” ~Goethe

November 30, 2017

Simplicity it the key. We live in a complex world but to be able to translate that complex simply is …

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Why our focus and day to day work should be about creating  amazing “customer experiences”

November 17, 2017

As leaders, we spend a lot of time talking about “what” needs to change. We train people in new ways …

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How great Nonprofit leaders inspire action for donor engagement

October 7, 2015

Why is important. It is in fact the starting point. Without it, our nonprofit, is just another commodity. Plenty of nonprofits …

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How great leaders inspire action

November 8, 2014

Why is important. It is in fact the starting point. Without it, our business, is just another commodity. Plenty of …

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Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
    “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
    “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
    How will you know when you've arrived?
  • The elephant in the room is making a mess
    The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter

Tags

Agile Agility Change Culture Customer Customer Experience Customer Focus Customer Service Cyber Security Data Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Forrester Research Guest Blog Innovation Leadership Marketing Mobile Nonprofit People Seth Godin Social Media Strategy Technology Transformation

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Recent Posts

  • Check out the “Excellence Now Campaign”
  • The Best Ways Leaders Promote Happiness 
  • Digital Transformation in 2021 and Beyond
  • Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources 
  • Digitization, Digitalization, Digital Transformation – A Stake in the Ground

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Tags

Agile Agility Culture Customer Experience Digital Digital Business Digital Transformation Donor Donor Experience Employee Engagement Facebook Guest Blog Leadership Mobile Nonprofit People Seth Godin Social Media Strategy Transformation

Follow me on Twitter

My Tweets

Top Posts & Pages

  • “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” - Jeff Bezos
  • “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” - Jeff Bezos
  • How will you know when you've arrived?
  • The elephant in the room is making a mess
  • "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~Donald Porter
  • Larry Ellison's Top 10 Rules For Success
  • An “Omni-Channel” Donor approach will make a difference
  • Is hierarchy overrated?
  • A Donor Experience Approach to Strategy, People, Process and Technology
  • Digital Business Transformation is not an optional Strategy. Now is the time for the courage to lead and the wisdom to listen. 

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