What is Net Promoter Score? 


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Calculating Net Promoter Score (NPS)You have probably taken a survey with the question “How likely are you to recommend this company to a friend or relative?” I get them all the time.

Net Promoter® Score (NPS®) is one of the most popular customer experience metrics. You can read more articles here.

The Temkin Group has created this really great video to explain what NPS is all about and why it may be a valuable approach for some companies. It’s a great video to share across your organization if you are using or considering using NPS. They also have lots of resources to help implement a customer experience initiative.

Source: What is Net Promoter Score? (Video) – Customer Experience Matters®

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