The Temkin Group has a free eBook, The Six Laws of Customer Experience. It’s been translated into many languages and read by 10’s of 1,000s of people. It continues to be very popular because it uses simple language and concepts to describe what they call “the fundamental truths about how organizations treat customers.”
They’ve developed an updated infographic that brings the laws to life. If you like the content, then they even have a CX Institute eLearning module that you can use to train everyone in your organization on this important concept!
Note: I am in no way affiliated with the Temkin Group nor do I receive any compensation for this article. They just do great work!
Source: Six Laws of Customer Experience (Infographic) – Customer Experience Matters®
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