You have a passion for the customer. You know that improving the customer experience will make a difference. That is all well and good. Maybe the CEO agrees or maybe they have some other items on their agenda.
You get a shot at making the case to improve the customer experience. You will probably have 5 to 10 minutes to make your case.
How will you frame your message? What is important to the C-Suite?
The best advice that I can offer you is to learn the language of the C-Suite when making the case for what it is you believe is the right thing to do. ~Brian Solis
Michael Wilson is a Partner and Global Practice Leader for Fortium Partners. Fortium has over 40 partners. FORTIUM is dedicated to understanding and applying all things digital. A technology leadership services firm focused on providing world-class resources to clients with the most complex issues. FORTIUM serves nonprofit, public and private companies across a variety of industries, placing expert project teams and operational leadership resources in technology-related roles. FORTIUM resources usually have 25 or more years of experience, most recently in a senior leadership role.
I’m interested in a briefing on Customer Experience from Fortium Partners