Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.

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Culture, Employee Engagement, Loyalty, Retention

Highly engaged employees lead to loyal customers. Study after study reveal this simple fact.

So … Cvent reports that on average, customer retention rates are 18% higher when employees are highly engaged.

Question: Am I building a culture of highly engaged employees? How do I measure it?

Source: How Company Culture Impacts Customer Experience | CustomerThink