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Much of life is about habits. Really great habits make for an engaged workforce committed to stunning customer experiences.

Here are some ideas on how to get some traction.

  • Encourage story sharing formally in meetings and in one-on-one conversations. We all have some great stories to tell.
  • Establish learning opportunities for all staff, appropriate for roles. We all want to grow.
  • Fund team celebrations around great service. There is plenty to celebrate. Find something, anything. It will make a difference.

“To win in the marketplace you must first win in the workplace.” –Doug Conant

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